Post-sales customer service representative - german, Randstad

Post-sales customer service representative - german

Randstad

Location:
Portugal, Braga

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Are you passionate about technology and looking for a remote opportunity? Do you have experience in customer support and speak German fluently? If you're naturally curious, eager to learn, and love helping others — then we want to meet you! This is your chance to be part of a fast-growing and exciting project, all from the comfort of your home.

Job Responsibility:

Handle customer inquiries via phone, email, chat, or digital platforms
Assist with technical questions related to products (hardware, software, apps, etc.)
Provide empathetic and solution-oriented customer support
Clarify warranty terms, deadlines, and return conditions
Process returns, exchanges, and refunds
Coordinate with the logistics department for product pick-ups or deliveries
Stay updated on product features, updates, and troubleshooting

Requirements:

Completed secondary education (12th grade or equivalent)
Previous experience in customer support or similar roles (preferred)
Fluent in German (native or C1 level) and English (C1)
Strong computer literacy and digital communication skills
Excellent communication and problem-solving abilities
Team player with a proactive attitude

Additional Information:

Job Posted:
June 12, 2025

Expiration:
June 18, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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