Post-Sales & Customer Relationship Intern Job at artemest (Milan)

Post-Sales GRC Subject Matter Expert

As a Post-Sales Subject Matter Expert, GRC at Vanta, you will be a highly visibl...

Location

United States

Salary:

163000.00 - 192000.00 USD / Year

Vanta

Expiration Date

Until further notice

Requirements

Deep understanding of security, privacy, and AI governance frameworks (SOC 2, ISO 27001, ISO 42001, HITRUST, HIPAA, GDPR, NIST AI RMF, etc.) including experience either auditing, or participating in a cybersecurity audit
The ability to perform control mapping exercises for net-new frameworks, including policies to controls, risks to controls, etc.
Problem-solving skills in a fast-paced environment
Passion for leveraging AI and automation to advance GRC and risk management maturity
Ability to translate complex compliance requirements into actionable technical guidance for SaaS environments
Familiarity with cloud infrastructure, version control systems, risk management, vulnerability management, and their related security processes
Experience in building productive relationships and driving collaboration with both technical and non-technical teams
Knowledge of the cybersecurity audit process
Security compliance management experience within a SaaS environment preferred, but not required
Sales Engineering or Technical Support experience preferred, but not required

Job Responsibility

Partner with the Vanta's Sales and Customer Success teams to represent Vanta’s Trust Management Platform to prospects and customers
Facilitate onboarding and implementation of Vanta for new customers
Engage with executives and sr. staff at prospect and customer organizations to establish relationships with customer's Security and Compliance points of contact
Become an expert on the security features available for customers to deploy within Vanta, including best practices for implementation
Use your expert knowledge of compliance frameworks like SOC 2 and ISO 27001 to advise customers regarding questions about scoping, policy creation, detailed control requirements and security best practices
Collaborate with Vanta’s EPD (Product) team to improve processes and enable faster and more seamless experiences for our customers
Identify requirements that would enable additional customer use cases and drive implementation of customer requirements with relevant stakeholders
Provide input and feedback on the development of security and GRC product features for Vanta’s customers
Answer questions for internal and external stakeholders about security and compliance

What we offer

Offers Equity
medical benefits
401(k) plan
other company perk programs
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits

Fulltime

Principal Solution Consultant, Post-Sales

We’re looking for a Principal Solution Consultant, Post-Sales to support the suc...

Location

United States , New York

Salary:

160000.00 - 190000.00 USD / Year

Socure

Expiration Date

Until further notice

Requirements

Bachelor's Degree in business administration, engineering, math, economics, statistics, computer science or other relevant field preferred or equivalent experience
10+ years of professional work experience
5+ years of experience working in professional services, customer management, or in a sales engineering capacity
Demonstrated experience leading enterprise-level engagements dealing with analytics, technology, and/or enterprise software
Demonstrated ability to negotiate resources and priorities with multiple internal and customer stakeholders
Deep understanding of a variety SaaS sales methodologies or processes (MEDDICC, Challenger)
Ability to synthesize complex statistical observations into clear results and concrete recommendations
Prior experience conducting credit/fraud risk management analysis, threshold optimization, and swap sets
Prior experience working with document image capture or other OCR or CV tools
Prior domain expertise with FCRA, ECOA, GLBA, PATRIOT Act, BSA, and other banking regulations

Job Responsibility

Foster relationships with key stakeholders
Collect and analyze customer feedback data
Own the QBR process
Own the upsell and cross-sell POCs
Ensure the adoption of next-gen models
Handle customer questions about specific scoring decisions, fraud trends, or optimization opportunities

What we offer

Equity
Commission
Bonus
Comprehensive benefits

Fulltime

Order Management & Customer Relationship Associate

Artemest is a company specialized in Italian craftsmanship and contemporary desi...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Bachelor’s degree in humanities, linguistics, communication, business, or related disciplines, ideally with an international orientation
Proven ability to handle the full order lifecycle, from confirmation to delivery, ensuring high standards of service
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset
Excellent communication skills, with the ability to manage relationships and support negotiations with both clients and suppliers
High attention to detail, precision, flexibility, and a proactive, entrepreneurial approach
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP) is highly valued
Native Italian speaker with professional proficiency in English
knowledge of additional languages (e.g., French or German) is a plus

Job Responsibility

Deliver high-quality customer support (in English) via e-mail and phone, ensuring a professional and personalized service
Manage the full order lifecycle, acting as the primary point of contact for artisans and customers on all order-related matters
Anticipate and resolve operational issues after order confirmation (e.g., production or delivery delays) and during shipping (e.g., customs clearance)
Build and maintain strong relationships with artisans, recommending the most effective solutions to balance client needs and company objectives
Collaborate closely with internal teams (Logistics, Marketplace, Finance, Technology, Sales, and Mercati) to guarantee a seamless order and customer experience, with strong focus on cross-team alignment
Take ownership of cross-team projects and develop leadership skills, including autonomous management of complex orders and mentoring junior team members
Identify opportunities to optimize internal order management and customer care processes, sharing insights and proposing improvements
Support initiatives aimed at enhancing customer satisfaction and long-term loyalty

What we offer

Positive workplace
Benefits (special prices on Artemest.com, meal vouchers, discounts at restaurants, cafés, gyms, and other stores)
Office stocked with fresh fruit, coffee, tea, and water
Entrepreneurial mentality
Innovative and tech-oriented environment

Fulltime

Order Management & Customer Relationship Associate

To strengthen its team, Artemest is looking for a motivated, organized, and proa...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Bachelor’s degree in humanities, linguistics, communication, business, or related disciplines, ideally with an international orientation
Proven ability to handle the full order lifecycle, from confirmation to delivery, ensuring high standards of service
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset
Excellent communication skills, with the ability to manage relationships and support negotiations with both clients and suppliers
High attention to detail, precision, flexibility, and a proactive, entrepreneurial approach
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP) is highly valued
Native Italian speaker with professional proficiency in English

Job Responsibility

Deliver high-quality customer support (in English) via e-mail and phone, ensuring a professional and personalized service
Manage the full order lifecycle, acting as the primary point of contact for artisans and customers on all order-related matters
Anticipate and resolve operational issues after order confirmation (e.g., production or delivery delays) and during shipping (e.g., customs clearance)
Build and maintain strong relationships with artisans, recommending the most effective solutions to balance client needs and company objectives
Collaborate closely with internal teams (Logistics, Marketplace, Finance, Technology, Sales, and Mercati) to guarantee a seamless order and customer experience, with strong focus on cross-team alignment
Take ownership of cross-team projects and develop leadership skills, including autonomous management of complex orders and mentoring junior team members
Identify opportunities to optimize internal order management and customer care processes, sharing insights and proposing improvements
Support initiatives aimed at enhancing customer satisfaction and long-term loyalty

What we offer

Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Sales Support

We are looking for a detail-oriented Sales Support team member to join our team ...

Location

United States , Fresno

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in sales support, inside sales, or a related customer-facing business role
Practical experience with post-sales support, including resolving customer questions after orders are placed
Ability to manage both inbound and outbound customer communication in a detail-focused and efficient manner
Strong accuracy in order entry and the ability to work with detailed transactional information
Effective written and verbal communication skills for working with customers and cross-functional teams
Solid organizational skills with the ability to handle multiple priorities in a fast-paced environment
Proficiency with standard business systems and tools used for sales coordination and order processing

Job Responsibility

Assist customers and internal sales partners with product inquiries, order updates, and post-sale service needs
Enter sales orders accurately into company systems and confirm that pricing, quantities, and delivery details are complete
Handle inbound and outbound communication with customers to support account activity and strengthen ongoing business relationships
Coordinate with sales, operations, and customer service teams to resolve order issues and keep transactions moving efficiently
Track order status and provide timely updates to customers and internal stakeholders regarding changes or delays
Prepare sales-related documentation, maintain organized records, and ensure information is current and accurate
Support inside sales efforts by following up on requests, identifying customer needs, and helping move opportunities forward

What we offer

Competitive compensation and benefits
Free online training
Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Inside Sales Representative

We are seeking a motivated Inside Sales Representative with at least 2 years of ...

Location

United States , Tampa

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of proven sales experience
strong communication, negotiation, and interpersonal skills
goal-oriented with a demonstrated track record of meeting targets
comfortable working in a blended office/remote hybrid schedule

Job Responsibility

Reach out to potential and existing banking customers via inbound and outbound channels
identify customer needs, recommend appropriate banking products/services, and close sales
meet or exceed sales targets and performance metrics
maintain accurate records of interactions and sales in CRM systems
collaborate with internal teams to ensure seamless onboarding and customer satisfaction
provide excellent post-sale support to ensure long-term client relationships

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

Senior Specialist, Creative Partnerships Enablement

SiriusXM Media is looking for a Senior Specialist, Creative Partnerships Enablem...

Location

United States , New York; Los Angeles

Salary:

66600.00 - 88000.00 USD / Year

SiriusXM

Expiration Date

Until further notice

Requirements

3+ years of experience in media operations, campaign management, post-sale production, or a related field - podcast or audio experience strongly preferred
Deep understanding of the podcast and digital video industry, including how advertising is sold, executed and measured across sponsorship formats
Proactive, solutions-oriented mindset - doesn’t wait for problems to escalate
solves them before they surface
Able to have difficult conversations while level-setting on expectations
Builds and maintains strong, collaborative relationships with production partners across a wide range of genres and show types
Experience developing scripts, creative briefs, talking points, and other client-facing creative documents for branded content and integrated campaigns
Articulate professional with excellent oral & written communication skills
Collaborative with the ability to build strong relationships with external and internal partners
Organized and detail-oriented with ability to thrive in nuances/ambiguity

Job Responsibility

Oversee the successful completion of complex custom podcast campaigns
Serve as the post-sale operational lead across all custom podcast advertising campaigns, owning the workflow from signed IO to final delivery
Coordinate with internal teams including ad operations, sales enablement and podcast sales leads and to ensure all campaign elements are executed accurately and on time
Diagnose campaign issues and advise/establish plan of action, track implementation and identify potential areas of process optimization as part of post-sale project management
Serve as one of the primary points of contact for podcast partners post-sale, providing a best-in-class experience throughout the campaign lifecycle
Build and maintain strong partner relationships built on trust, responsiveness, and clear communication
Intimately understand podcast partner needs and how they translate to revenue, while also understanding client campaign initiatives by working closely with cross-functional sales enablement teams
Proactively manage partner expectations, communicate timelines and milestones, and handle escalations with professionalism and urgency
Develop, document, and continuously improve operating procedures for custom campaign management and partner communications
Utilize internal tracking systems, project management tools, and templates to ensure the status of all campaigns are updated and maintained throughout the life of a custom campaign

Fulltime

Client Success Manager- Enterprise

The Client Success Manager at T-Mobile is a pivotal role focused on enhancing cu...

Location

United States , Multiple locations

Salary:

87100.00 - 157200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business Administration, Management, or related field (Preferred)
Master's/Advanced Degree Business Administration, Management, or related field (Preferred)
4-7 years Managing customer relationships and account management in business segments such as Government, Strategic, or Enterprise (Required)
2-4 years Coordinating with multiple departments such as sales, engineering, support, and operations to meet contract commitments and resolve issues (Required)
2-4 years Collaborating with sales teams to identify upsell and cross-sell opportunities and develop strategies to increase account value (Preferred)
Client Relationship Management Strong skills in managing client relationships at an executive level, ensuring customer satisfaction and loyalty. (Required)
Cross Functional Relationships Ability to coordinate with multiple departments such as sales, engineering, support, and operations to meet customer needs and resolve issues. (Required)
Strategic Thinking Capability to develop strategic plans for customer account growth through upselling and cross-selling. (Required)
Problem Solving Proficient in identifying problems and coordinating resources to provide effective solutions. (Required)
Leadership Experience in leading teams and managing a distributed workforce to achieve business goals. (Required)

Job Responsibility

Customer Relationship Advocacy – Serve as the primary post-sales point of contact for assigned government and enterprise accounts, advocating for customer needs across internal teams and ensuring a positive end-to-end experience. Build and maintain executive-level relationships with client stakeholders to foster trust, understand business goals, and drive customer satisfaction and loyalty.
Onboarding Product Adoption – Oversee new customer onboarding and training to guarantee a smooth implementation from Day 0 onward. Educate customers on T-Mobile for Business products, services, and self-service tools (e.g. Account Hub) to accelerate product and solution adoption, ensuring clients realize full value from their investments. Develop customer success plans and conduct regular health checks.
Account Health Monitoring Reviews – Proactively monitor account performance and health indicators (usage trends, service quality, billing, NPS, etc.) to identify signs of risk or opportunity. Lead regular success reviews and QBRs, presenting key performance metrics and insights to client executives. Recommend action plans to address service gaps or evolving needs.
Issue Resolution Cross-Functional Coordination – Take ownership of customer issues and coordinate cross-functional resolution, engaging internal experts to troubleshoot and swiftly resolve problems. Act as the customer champion in internal discussions, documenting interactions and ensuring service levels are met. Drive timely resolutions to maintain operational continuity.
Retention Renewal Management – Develop and execute strategies to retain customers and secure renewals, mitigating churn. Analyze account health data to identify at-risk accounts or partial disconnect requests and address root causes proactively. Lead contract renewal processes, negotiate terms, and finalize agreements that maintain or grow revenue.
Account Growth Upsell – Drive account expansion by identifying and executing cross-sell and upsell opportunities based on customer needs and usage data. Prepare and present proposals for new solutions, partnering with Sales and Solutions Engineering on complex opportunities that align with customer goals.

What we offer

competitive base salary
compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical insurance
dental insurance
vision insurance
flexible spending account

Fulltime

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Post-Sales & Customer Relationship Intern

Job Description

Job Responsibility

Requirements

Nice to have

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