Post-Sales & Customer Relationship Intern Job at artemest (Milan)

Post-Sales & Customer Relationship Intern

Artemest is looking for a motivated, organized and enthusiast Post-Sales Custome...

Location

Italy , Milan

Salary:

600.00 EUR / Month

artemest

Expiration Date

Until further notice

Requirements

Degree in Foreign Languages/Communication with an International approach
Italian native
Professional proficiency in English
Good knowledge of French or German language will be considered a plus
Exceptional problem solving and organizational skills, with strong orientation to results
Able to manage relations and negotiations, with excellent communication skills
Attention to details, flexibility and entrepreneurial attitude
Previous working experience will be considered a plus

Job Responsibility

Act as the primary point of contact for customers, handling inbound inquiries and requests with accuracy and a personal touch to provide a tailor-made customer experience
Take care of issues that may arise after the order is confirmed (e.g. delays), during the shipping process (e.g. customs clearance), and after the order is delivered (e.g. damage, returns, non-compliant items)
Proactively reach out to valued customers to offer a luxury customer experience and foster long-term loyalty
Liaise with suppliers to identify the best solutions for our company and our customers
Cooperate with other departments (Logistics, Order Management, Marketplace, and IT) for cross-team matters related to Post-Sales activities
Provide insights to evaluate internal customer care processes and propose business development initiatives

What we offer

Ticket restaurant provided according to the company policy
Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Fulltime

Customer Solutions Architect

Your role as a Customer Solutions Architect is to help current customers gain th...

Location

Ireland , Dublin

Salary:

85000.00 - 103000.00 EUR / Year

dbt Labs

Expiration Date

Until further notice

Requirements

2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
Desire to be part of a team, both as an active member of the Post-Sales Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required
Must speak French

Job Responsibility

Manage a portfolio of Enterprise and Commercial customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

What we offer

Unlimited vacation time with a culture that actively encourages time off
Pension Plan
Comprehensive healthcare coverage
Generous paid parental leave
Flexible stipends for: Health & Wellness
Home Office Setup
Cell Phone & Internet
Learning & Development
Office Space

Fulltime

Customer Experience Responsible

Do you dream of an exciting role where your work will have a real impact on youn...

Location

Mexico , Mexico City

Salary:

Not provided

EF Education First

Expiration Date

Until further notice

Requirements

Bachelor’s degree in international relations, Administration, Tourism and related fields
Knowledge in relevant software and customer relationship management (CRM) tools
Proficiency in English (additional language skills are a plus)
Ability to manage Office Package
Previous experience in a customer service role, preferably in a post-sales capacity
International experience is a plus
Familiarity with international travel procedures, visa processes

Job Responsibility

Be on top of all our students' travel requirements and provide excellent post-sales customer service and support
Retention actions with our customers through phone, face to face, and retention’s event
Communicate with customers to provide detailed information about the next steps after purchasing a language course
Guide customers through the required documentation, such as visa applications, medical forms, and insurance requirements
Ensure customers have a clear understanding of the pre-departure process, including necessary preparations and timelines
Collect payments from customers and ensure accuracy and timeliness
Assist customers with various payment methods and address any payment-related concerns or issues
Coordinate with customers to confirm travel arrangements, including flights, accommodation, and airport transfers
Ensure all necessary travel documents are provided to customers in a timely manner
Address any concerns or changes in travel plans, such as rescheduling or cancellations

What we offer

Performance-based bonuses
Welcoming international environment
Energetic and collaborative team
Growth opportunities through training and seminars
Chance to travel internationally to attend events and visit our campuses
Real professional development opportunities
Fun activities like social events, parties, and sports
Meal and transportation assistance
Health and dental coverage
Life insurance

Fulltime

Customer Success Associate

Artemest is looking for a motivated, organized, and proactive Customer Success A...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Bachelor’s degree in Foreign Languages, Communication, Business, or a related discipline
Proven ability to handle the full order lifecycle
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills
Excellent communication skills
High attention to detail, precision, flexibility, and a proactive, entrepreneurial attitude
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP)
Native Italian speaker with professional proficiency in English

Job Responsibility

Serve as the primary point of contact for customers
Manage the full order lifecycle
Take ownership of complex after-sales cases
Build and nurture strong relationships with valued customers
Collaborate closely with suppliers and artisans
Coordinate cross-functionally with internal teams (Logistics, Marketplace, IT)
Identify recurring challenges and propose process improvements

What we offer

Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Account Manager

As a member on Metronome’s Account Management team, you’ll own a mission-critica...

Location

United States , New York City; San Francisco Bay Area

Salary:

120800.00 - 151000.00 USD / Year

Metronome

Expiration Date

Until further notice

Requirements

3+ years of experience in a related post-sales function or client-facing role
Natural relationship builder who loves to spend time with customers
High degree of ownership, paired with a strong ability to prioritize
Communicate with a broad range of stakeholders, CEO/CTOs, product, engineering
Ability to co-design architecture with product and engineering
Ability to solve novel problems with scrappy solutions
Technical aptitude to build credibility with and act as an advisor in matters of data, pricing, and billing
Excellent project management and organizational skills

Job Responsibility

Lead key client meetings, including Executive Business Reviews (EBRs) and roadmap discussions to drive towards shared goals, review progress, and explore new growth opportunities
Own upsells and expansion opportunities by analyzing client usage data and aligning solutions with their evolving needs
Act as the primary escalation point for tricky client issues, troubleshooting with internal teams and proactively managing risks to maintain high client satisfaction
Translate client feedback into actionable improvements with product and engineering teams, ensuring the product evolves in alignment with customer needs and market trends
Drive end-to-end project plans for complex deployments, coordinating timelines, resources, and deliverables across internal and client teams

What we offer

Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
Paid parental leave
FSA (Flexible spending account)
Retirement planning - Traditional and ROTH 401(k)
Flexible time off
Employee assistance program (mental health benefits)
Culture where personal growth is highly valued
Market-benched equity
Sales incentive pay (for eligible roles)

Fulltime

CS Associate

We’re looking for an exceptional CS Associate to join our post-sales team. You’l...

Location

United States , San Francisco

Salary:

Not provided

Encord

Expiration Date

Until further notice

Requirements

2-8 years of experience in a client-facing role in a high-intensity, fast-paced environment
Comfortable handling in-the-weeds product configuration queries
Comfortable communicating to executives about a project plan
Great communicator and enjoy running demos, hosting workshops and building relationships with customers
Derive energy from owning & successfully completing projects
Great at balancing detail-focus with bigger-picture thinking
Highly organized and great at managing your time across many competing priorities
Ambitious and care lots about your career
Happy when working really hard and solving challenging problems
Willing to dedicate & make some sacrifice

Job Responsibility

Own the deployment of the Encord platform
Work with some of our largest customers to drive adoption and value-delivery
Become a product expert
Work with internal teams (technical & commercial) to build a well-oiled engine that consistently enables customers to get up and running successfully, at scale
Work on a mix of operational work (running onboardings and demos, ensuring integrations are set up correctly, guiding tech teams through best practices) and strategic work (ideating and executing on success plans, expanding our connections across our customer base)

What we offer

Competitive salary and equity in a hyper growth business
Strong in-person culture: most of our team is in the office 3+ days a week
18 days annual leave a year + public holidays
Annual learning and development budget
Paid trips to visit prospects, attend conferences, host events across UK, Europe and US
Company lunches twice a week
Monthly socials & bi-annual off-sites

Fulltime

Senior Director, International Customer Experience

The Senior Director, International Customer Experience provides strategic leader...

Location

New Zealand , Wellington

Salary:

Not provided

Follett Software

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Management, or related field
advanced degree preferred
10+ years in customer experience, customer success, technical support, professional services or related post-sales functions
7+ years in a senior leadership role managing global or multi-regional teams, including customer experience, customer success, technical support, or related post-sales functions within a global software or technology company
Demonstrated ability to lead cross-functional, geographically distributed teams in a fast-paced, customer-focused environment
Strong operational management skills with experience optimising workflows, resources, and processes to drive efficiency and quality
Track record of improving customer satisfaction, retention, and engagement through strategic initiatives
Experience partnering with Product, Sales, Marketing, and Development teams to address customer needs and influence product direction
Expertise in developing and delivering scalable training, communication, and support programs
Strong problem-solving and decision-making skills, with the ability to manage complex or high-impact customer issues

Job Responsibility

Provide strategic leadership for all post-sales customer experience functions globally, including Technical Support, Customer Success and Professional Services
Work with CX leaders to improve business processes that improve our ability to support our customers effectively and achieve productive use of all Follett products and services
Work with the respective leaders to help improve operational efficiencies and the customer experience by identifying needs, addressing challenges, and optimising workflows
Foster collaboration and knowledge sharing among global support, success, and professional services teams, promoting a unified “global team” culture
Partner with Marketing and Sales to align on customer communications, promote new features, and identify opportunities for customer engagement
Maintain up-to-date expertise in company products and services, enabling the team to deliver accurate and informed services and support
Foster change management and new process implementation to enhance efficiency and the customer journey
Monitor customer satisfaction metrics, case ticket trends, utilization trends, implementation time to value metrics, project volume, and overall performance data to identify opportunities for improvement and report results to executive leadership
Oversee a global support team responsible for responding to customer inquiries via phone, email and online via a customer portal
Partner with product management and development to ensure customer-reported issues are documented, escalated, and addressed promptly, while contributing insights for product improvements

What we offer

Fully remote work
Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching
Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans
Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time
Retirement savings with employer match, vesting every pay period
Flexible Spending Accounts for healthcare and dependent care
Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services
Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success

Fulltime

Solutions Consultant

Figma is growing our team of passionate creatives and builders on a mission to m...

Location

United States , San Francisco; New York

Salary:

101600.00 - 237600.00 USD / Year

Figma

Expiration Date

Until further notice

Requirements

8+ years of professional experience
4+ years of sales engineering or solution consulting experience in a SaaS organization
Proven ability to adapt to new technologies and learn quickly
Excellent communication skills within a variety of audiences and a curiosity about delivering compelling presentations and product demonstrations
Familiarity with the enterprise SaaS ecosystem
Has been responsible for positioning technology presales and implementing technology post-sales
Ability to prioritize competing demands from customers and balance their needs against those of the business

Job Responsibility

Paint the vision of the Figma Platform and guide customers in realizing the value through product demonstrations and presentations
Support the Sales team by addressing Figma platform questions and showcasing how Figma accelerates digital product delivery to prospective customers (pre-sales) and existing customers (post-sales)
Own the customer IT and Security relationship during the deal cycle by addressing security questionnaires, RFIs, RFPs, identity, and enterprise questions
Collaborate with Product and Support to identify opportunities for enhancing account security through new product features and help influence the product roadmap
Strengthen Figma's security reputation by understanding customer concerns about data access and working with product and legal teams to resolve findings
Design and scale technical sales efforts, facilitating conversations, and connections between our customers, sales, and product teams
Create thoughtful content to delight customers and internal partners surrounding the Figma platform
Collaborate with amazing Figmates to develop your skills and execute daily

What we offer

health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement
equity to employees
sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles

Fulltime

Post-Sales & Customer Relationship Intern

artemest

Location:
Italy , Milan

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 16, 2026

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