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Post Room and Front of House Advocate

United Kingdom, Surbiton, London 33000.00 GBP / Year · Job Posted March 24, 2026

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Job Description

Anabas Welcome is a premium guest‑experience specialist dedicated to creating warm, seamless, and memorable moments across corporate environments. Rooted in five‑star hospitality principles, we elevate every interaction—from arrival to farewell—through thoughtful service, intuitive anticipation, and an unwavering commitment to delivering exceptional guest experiences. Our purpose is simple: to bring the art of hospitality into the workplace, creating environments where clients, visitors, and colleagues feel genuinely welcomed, cared for, and valued. We are currently recruiting a Post Room / Front of House Advocate to join our team at one of our prestigious client sites in the Surbiton/Tolworth area. This is a multi‑disciplinary role requiring someone who can deliver exceptional service across both the post/delivery room and front‑of‑house reception. We are looking for individuals who are passionate about service and thrive in dynamic, fast‑paced environments. The role involves a broad range of responsibilities—from providing a warm, professional welcome at Reception to managing post room operations, including handling deliveries, organising outgoing mail, and safely lifting and moving larger parcels. Strong physical capability is essential, as the post/delivery room duties include regular heavy lifting. Success in this role requires adaptability, proactive thinking, and confidence in switching between tasks throughout the day. A positive attitude, strong communication skills, and a willingness to go above and beyond are key to delivering the exceptional service our clients expect.

Job Responsibility

  • Warmly welcome and greet all visitors in a professional and personable manner
  • Efficiently and courteously handle all incoming calls for the client’s business
  • Respond to queries while strictly adhering to security protocols
  • Build and maintain strong client relationships through exceptional service delivery
  • Manage Post Room including receiving goods, note some of which may require heavy lifting
  • Internal and external post and large packages collection and distribution

Requirements

  • Proven experience as a receptionist and facilities assistant in a corporate office environment, ideally serving high-end clientele
  • Excellent organisational and communication skills
  • Ability to thrive in both fast-paced and calm environments, maintaining high service standards while managing multiple tasks
  • Strong physical capability for regular heavy lifting

What we offer

  • 28 days holiday per year (including Bank Holidays)
  • Employee Assistance Programme
  • Recognition and Reward Scheme
  • Life Insurance (1x annual salary)
  • Cycle to Work Scheme
  • Recommend-a-Friend Scheme
  • Company events
  • Ongoing training and development opportunities
  • Free access to onsite gym
  • Access to onsite subsidised canteen

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