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Post and Customer Operations Administrator

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Social Value Portal Ltd

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Location:
United Kingdom , North West London

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

15.90 GBP / Hour
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Job Description:

Post and Customer Operations Administrator - What You'll be Doing Each Day: Post - Open parcels, handle client products safely & process correctly as per procedures; Record tracking details accurately to ensure security procedures are followed; Report any discrepancies; Help Post Room with collections of deliveries; Creation of shipping labels (using SAP system – training provided); Securely pack C/S repairs ready for dispatch; Handle client products safely & process correctly as per procedures; Report any issues. Repairs - Client account & product identification; Recording of product condition (aesthetic defects); Recording of client requests; Inform relevant departments in case of escalations or special attention; Transfer to diagnosis team; Match the repairs with the original paperwork; Check where the repair must be transferred; Push the repair through the right location, physically and in SAP. Spare Parts - Manage the reception of the spare parts; Match the spare parts with each repair.

Job Responsibility:

  • Open parcels, handle client products safely & process correctly as per procedures
  • Record tracking details accurately to ensure security procedures are followed
  • Report any discrepancies
  • Help Post Room with collections of deliveries
  • Creation of shipping labels (using SAP system – training provided)
  • Securely pack C/S repairs ready for dispatch
  • Handle client products safely & process correctly as per procedures
  • Report any issues
  • Client account & product identification
  • Recording of product condition (aesthetic defects)
  • Recording of client requests
  • Inform relevant departments in case of escalations or special attention
  • Transfer to diagnosis team
  • Match the repairs with the original paperwork
  • Check where the repair must be transferred
  • Push the repair through the right location, physically and in SAP
  • Manage the reception of the spare parts
  • Match the spare parts with each repair

Requirements:

  • Post Room / Customer Service / Logistics / Administrative related experience
  • Attention to detail
  • Reliable, efficient & organized
  • Problem solving
  • Client focused mentality
  • 'Can-do' positive approach
  • Good team spirit
  • Computer Literate, SAP experience a benefit, Excel, Outlook, MS Office, Teams

Nice to have:

SAP experience

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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