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Lead from the front as a JD Sports Supervisor! Drive sales, coach your team, and deliver standout service and visuals in your department setting the standard for an exceptional in-store experience. At JD Sports, our customer is at the heart of everything we do. As a POS Supervisor, you will support the management team by leading your department in providing exceptional customer service to every JD customer. You will work closely with the store’s Management Team and be responsible for maintaining the standards and results within your department. You will lead by example, drive sales and KPI's, coach and develop your team and upkeep the visual standards, ensuring your department is replenished at all times.
Job Responsibility:
Model exceptional customer service, every customer, every time
Coach team to deliver exceptional service and a 'service over task' environment
Drive conversion, sales and KPI performance
Work with BOH team to deliver shop floor product availability
Uphold company retail standards and deliver store visual excellence
Support management team to improve financial performance within your department
Support management team to deliver all internal and external profit protection processes
Support with new team member role Inductions and on-going team training
Requirements:
Minimum 2 years of experience within retail or like industry
Passionate about delivering an amazing service experience for customers
Positive attitude, with capacity to create a motivating environment for your team
Excellent time management skills
Strong interpersonal and communication skills
What we offer:
Training and development opportunities
Opportunity to progress across all areas of the business
Access to staff discount
Access to Employee Assistance Program & Mental Health champions
One month paid parental leave for full-time employees