Portuguese Speaking Customer Service Advisor, Office Angels

Portuguese Speaking Customer Service Advisor

Office Angels

Location:
United Kingdom, Solihull

Category:
Customer Service

Contract Type:
Not provided

Salary:

27500.00 - 28000.00 GBP / Year

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Job Description:

Office Angels are excited to be working one with of our clients located in the heart of Solihull, a successful company who have seen year after year growth, and now building a new customer service team in Solihull creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, a social environment and great opportunities for progression APPLY TODAY!

Job Responsibility:

Working as part of a team of Client Support Coordinators
Supporting Portuguese speaking customers via phone and email
On-boarding and set up of new customers
Support clients with Tax and VAT accounts queries alongside more general requests
Liaising with technical department regarding system and technical queries
Accurately recording all customer communications, interactions, comments, and complaints in the CRM system

Requirements:

Fluent in Portuguese (spoken and written)
Enjoy speaking with Customers providing an excellent service
Have good IT skills and can learn new systems quickly
Able to prioritise tasks, meeting tight deadlines

What we offer:

Hybrid working (3 days in office, 2 days from home)
25 days holiday plus bank holidays
Company Bonus
free parking

Additional Information:

Job Posted:
April 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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