Portuguese-speaking Customer Care Agent

• Be the friendly, knowledgeable point of contact for Portuguese-speaking merchants and business owners across chat, email, and phone
• Take ownership of customer issues from first contact through to resolution — you’ll follow up, close the loop, and make sure nothing falls through the cracks
• Help customers understand their accounts, navigate our products, and get real value from the platform — in plain, clear Portuguese
• Act as the customer’s advocate internally, working on their behalf with specialist teams across the business, such as Payments Operations or Account Verification, to get complex cases resolved faster
• Explain technical or financial topics, such as payment flows, fees, or account status, in a way that’s easy to understand and free of jargon
• Share patterns and feedback from customer conversations with the wider team to help us improve

• Fluency in Portuguese and a solid command of English, both written and spoken
• At least 1–2 years of experience in a customer-facing role — a call centre, BPO, or support environment works well as a foundation
• The ability to explain technical or financial concepts in plain, friendly language — you make the complex feel simple
• A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
• Comfort working with digital tools and systems, and a good eye for detail
• An interest in fintech, payments, or business technology — if you’ve worked with payment systems or POS solutions before, that’s a strong advantage
• Adaptability — myPOS moves fast, and you’re someone who sees change as opportunity rather than disruption

Worked with payment systems or POS solutions before

• Vibrant international team operating in a hi-tech environment
• Annual salary reviews, promotions, and performance bonuses
• myPOS Academy for upskilling and training
• Unlimited access to courses on LinkedIn Learning
• Annual individual training and development budget
• Refer-a-friend bonus
• Teambuilding, social activities, and networks on a multinational level
• Excellent compensation package
• 25 days annual paid leave, plus 1 additional day per year up to 30 days
• Full Luxury package health insurance, including dental care and optical glasses
• Meal vouchers of 102.26 EUR per month
• Fully covered Multisport card
• Free coffee, snacks, and drinks at the office