Portuguese Customer Support Representative

• Provide first-class support to customers in English and Portuguese via a ticketing system following reply structure
• Entering data into a CRM, other online tools, and cloud-based platforms
• Diagnose and troubleshoot customer technical problems
• Document and investigate in-game bugs for the team
• Know the games inside out to ensure all players queries are addressed appropriately
• Communications with Game Leads
• Follow communication procedures, guidelines, and policies
• Other related tasks assigned by managers of the Clients and/or Helpware

• B2 in both written and spoken Portuguese/English
• Computer skills are mandatory, experience with CRM preferred
• Highly motivated, self-starter while also being a team player
• Highly organized, having time management skills including the ability to organize and prioritize
• Ability to research and grasp technical information across multiple tools
• Ability to take feedback and constructive criticism
• Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
• Teamwork mentality with an aptitude for sharing expertise and appreciating feedback
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges
• Courteous, confident, and outgoing personality with exceptional customer service skills

Experience with Zendesk or Helpshift would be a plus

• Competitive compensation linked to USD rate
• Medical insurance after the trial period
• English classes
• Corporate training and events
• Opportunity to work in a global company with career-growth potential