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Patreon is looking for a Trust and Safety Porto Site Lead to support our mission. This role is based in Porto, Portugal and operates on a hybrid work model (in-office 2 days per week). Trust & Safety keeps Patreon welcoming and fair so Creators and their Fans can connect and creativity can thrive. Our Porto site is our safety heartbeat in Europe: most of our frontline Trust & Safety work happens here. You'll sit in Trust & Safety so you have real operational context, but your remit is site-wide.
Job Responsibility:
Keep the safety pipeline healthy during EU hours
Ensure work moves seamlessly between Porto and the U.S.
Be Porto's advocate for safety operations -- turning local signals into global action, helping teams adopt improvements that stick, and explaining what changed and why in plain language
Chair the Porto Leadership Council
Partner with the Admin/HR partner
Help represent the needs of all Porto teams in big decisions
Requirements:
Significant experience (typically 8+ years) in Trust & Safety, risk, operations, or a related field, including site or regional leadership responsibility
Experience leading teams or sites in the EU/UK region
Proven track record of improving operational performance using data and structured problem solving
Experience working with or managing vendors/BPOs
Strong communication skills in English and Portuguese, both written and verbal
Comfort operating in a global, matrixed environment and leading through influence as well as direct management
Familiarity with EU/UK online safety expectations and how they translate into day-to-day operations
Passion for creators, communities, and the health of online ecosystems