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Wilson James Logo Wilson James · -

Portfolio Supervisor

United Kingdom, London Employment contract 16.76 GBP / Hour · Job Posted May 29, 2026
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Job Responsibility

  • Manage daily shift rotations and work schedules ensuring all contracted hours & additional ad-hoc hours are manned on time within your area
  • Inspect/check every shift that all staff assigned to the given portfolio under command are on time, smart and clean, carrying their valid SIA licence, have completed all training topics, signed their RA's and AI's on Tracktic
  • Ensure all Permits to work are checked on shift handover
  • Identify daily per shift all Lone Working situations and report any that are discovered ASAP that are not registered
  • Understand and review all building requirements, fire panels, escalation plans and AI SOPS every shift
  • Attend the daily Supervisors meeting as directed passing on all relevant information to staff and with other supervisors
  • Notify DSM and OSM if there are open shifts in your under 10 days in advance
  • Ensure no employee works in excess of 8 straight shifts and seek management approval to exceed this
  • Ensure all new staff are appropriately trained and signed off as delivered on the relevant and correct documentation
  • Work with DSM/CSM and Scheduler to manage staffing cover of holidays, sickness and other absence
  • Responsible for staff welfare on your portfolios
  • Challenge and thoroughly engage with staff absence
  • Minimise absence by supervising individuals closely and encouraging and leading by example
  • Proactively work with and for your Broadgate Property Managers and their team in support of Broadgate and its brand values
  • Ensure KPI measures are understood and delivered at Supervisor and security officer level

Requirements

  • SIA – DS/SG
  • Demonstrable and proven experience managing a large workforce (30 plus) on a day to day basis
  • Satisfactorily achieve the required standards at all times
  • Strong data inputting and administration skills
  • Demonstrate proven negotiation, listening and problem-solving skills
  • Have experience of using a command, control and communications centre to manage security operations
  • Experience of working in a facilities environment
  • Have experience in dealing with multiple issues at once, prioritising and resolving problems
  • Experience in critical asset, crisis and incident management
  • Demonstrate the ability to communicate with officers, colleagues, clients, contractors and management in the appropriate manner

What we offer

  • Annual leave entitlement of 5.6 weeks
  • Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
  • Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses
  • Health and Wellbeing – Life assurance scheme, access to mental health support specialists
  • Access to an Online GP for you and your dependents
  • Financial support
  • Discounts on hundreds of retail sites
  • Progression opportunities – many of our team go on to senior and site management roles
  • A welcoming, respectful team culture
  • Uniform and full induction provided
  • Cycle to work scheme
  • Employee Assistance Programme
  • Mental health and counselling access
  • Personal wellbeing resources
  • 24/7 confidential helpline
  • Retailer discounts
  • Life assurance
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