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Quadient Logo Quadient · Finance

Portfolio Specialist

United States 20.00 - 22.00 USD / Hour · Job Posted March 10, 2026
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Job Description

The Portfolio Specialist is a key contributor within Quadient’s Collections Department, responsible for managing a high‑volume portfolio of more than $2M and up to 3,000 delinquent commercial accounts across multiple business verticals, including leasing, government, national accounts, hard sales, software, and revolving credit lines. This role requires a decisive collections professional who consistently makes 30+ customer contacts per day while maintaining a strong customer‑service mindset and commitment to customer retention.

Job Responsibility

  • Provide single point of contact for customers in designated accounts receivable portfolio assignment
  • Review all delinquent accounts and perform customer service-related collection activities, spearhead next steps and follow-up action plans
  • Analyze and resolve problems by coordinating with appropriate departments to drive operational excellence in the order-to-cash application cycle
  • Respond to external/internal inquiries regarding payment and case escalation status
  • Meet established standards for collection performance
  • Maintain detailed records of customer contact activities
  • Partner with sales organization/dealers/field office management to communicate status of accounts and expedite resolution

Requirements

  • 2-4 years of commercial collections/customer service experience preferred
  • Strong interpersonal skills
  • Proven track record of making 30 or more effective customer contacts daily and the ability to manage portfolio larger than $2M
  • Excellent oral and written communication skills
  • 4-year college degrees are desirable

What we offer

  • Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
  • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
  • Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
  • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
  • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support
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