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The Portfolio Manager contributes to T-Mobile’s success by leading programs and projects that support digital transformation and enhance customer experience within the organization. This role manages portfolio plans, requirements, risks, and cross-functional collaboration to ensure alignment and successful delivery. The Portfolio Manager applies program and project management methodologies to identify risks, opportunities, and provide actionable recommendations to leadership. Success is measured by meeting strategic goals, managing risks effectively, and delivering clear insights to collaborators. The work impacts organizational efficiency and customer satisfaction by driving portfolio execution, continuous improvement, and throughput of ideas to projects and programs.
Job Responsibility
Develops and manages portfolio program plans and schedules to achieve strategic business goals
Compiles all necessary information in partnership with project managers, program managers, and product teams to ensure the portfolio is kept up to date
Works with internal and cross-functional teams to understand the roadmap, indicate any constraints and dependencies, and maintain launch calendar transparency
Provides regular portfolio status updates and reports that translate complex program information into actionable insights for leadership
Leads the creation and validation of portfolio requirements to align with customer and technical needs
Maintains a strong and customer-focused relationship with Directors and Senior Managers to ensure prioritization aligns with enterprise strategic objectives and goals
Maintains and updates risk, action, issue, and decision logs to monitor and address project challenges
Identifies cross-project and program dependencies, creates risk mitigation recommendations, and calls out issues that negatively impact resources or ability to deliver on time
Coordinates cross-functional collaboration with internal and external collaborators to ensure seamless portfolio execution
Drives process improvements and implement guidelines to enhance portfolio efficiency and effectiveness
Partners with Finance on budget tracking and contribute to operational metrics that drive efficiencies
Contributes to corporate governance process by establishing process, continuous improvement, and documentation
Also responsible for other duties/projects as assigned by business management as needed
Requirements
Bachelor's plus 2 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
Acceptable areas of study include Business Administration, Project Management, Program Management or related field
2-4 years: Experience in managing, assessing, or working in some facet of the project life cycle
2-4 years: Confirmed ability to develop and manage program schedules, requirements, and reporting
Less than 2 years: proven experience in program management, including cross-functional leadership and delivering customer-centric projects
Experience leading cross-functional teams and driving digital transformation initiatives