Portfolio Manager - Global Payments Solution, HSBC

Portfolio Manager - Global Payments Solution

HSBC

Location:
Singapore, Singapore

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Global Payments Solution (GPS) Portfolio Manager role supports broad group of client relationships across value segments and situations. The Portfolio Manager is accountable for the service experience of their assigned portfolio of clients across the GPS Service value stream.

Job Responsibility:

Accountable for the quality of query management and transactional interactions for their portfolio of clients
Ability to evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed
Accountability for client escalations
business-as-usual escalations as well as global/regional service escalations, inquiries and/or projects
Coordinate remediation of issues and the communication to clients/internal stakeholders
Oversee local client-initiated projects
facilitate local completion of global/regional client-initiated projects
Engage with global/regional counterparts for maintenance request, client queries and escalations
Identify and action red flags before they become client-identified issues
Thorough understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks

Requirements:

Strong knowledge of global cash management and clearing services, products, and techniques
Proven ability of identifying and meeting customer needs through matching a broad range of products and services
Proven ability to deliver creative and flexible customer solutions
Ability to understand a customer’s business and the fundamentals of running a business
Experience in working within a fast-paced work environment with continually changing lines of communication, technological advances etc
Relevant rights to work in Singapore

What we offer:

Opportunities, support and rewards
Continuous professional development
Flexible working
Inclusive and diverse environment

Additional Information:

Job Posted:
June 11, 2025

Expiration:
June 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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