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The Community Association Manager is responsible for providing the overall supervision of a community association. The Community Manager interacts with internal and external customers including homeowners, vendors, board members and committee members.
Job Responsibility:
Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures
Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed
Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement
Ensure community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
Review monthly financial reports and ensure management summary is submitted to the association Board of Directors
Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation
Monitor corporate and client delinquency rates and collections process for account portfolio
Attend Board meetings per the management agreement as well as committee meetings and community events as needed
Prepare Board packages according to established time frames
Ensure Board of Directors is aware of legal actions involving the Association
Maintain unit and contract files relating to the operations of the Association
Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary
Responsible for maintenance of C3 data base, including updating resident information
Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted
Responsible for oversight of staff as contract provides
Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required
Oversee the AP process in accordance with home office processes and procedures
Other duties as assigned
Requirements:
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
Knowledge of homeowners associations
Knowledge of the role of the association Board, the Community Association Manager, and how those roles interface with the requests of homeowners
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
Knowledge of conflict resolution techniques at a proficient level
Professional communication skills (phone, interpersonal, written, verbal, etc.)
Professional customer service skills
Self-motivated, proactive, detail oriented and a team player
Time management and time critical prioritization skills
Associates or Bachelor's Degree Preferred
Must be able to pass a Credit Check, Background Check and Drug Screen
1 - 3 years of Community Association Experience Preferred
CMCA Preferred. CMCA will be required within 12-18 months of employment
Must be able to sit (for long periods of time), stand (for long periods of time), walk, kneel, reach with hands and arms, stoop, crawl, talk, hear, push, pull, grasp, use hands and fingers, have clear vision and lift up to 25 pounds.
Nice to have:
CMCA Preferred
Associates or Bachelor's Degree Preferred
1 - 3 years of Community Association Experience Preferred