Porter valet

• Welcome guests warmly upon arrival and provide courteous assistance with luggage and personal belongings
• Safely park, retrieve, and manage guest vehicles in accordance with LUURA valet procedures (where applicable)
• Assist with guest departures, ensuring luggage and vehicles are ready and delivered promptly
• Maintain an organized, clean, and presentable entrance, driveway, and lobby area
• Escort guests to rooms or hotel facilities and provide basic information about LUURA services and amenities
• Handle guest belongings with care, responsibility, and discretion at all times
• Manage luggage storage, tagging, and tracking accurately and securely
• Coordinate with Front Office and Concierge regarding guest arrivals, departures, and special requests
• Observe and report any suspicious activity, safety hazards, or maintenance issues to the Engineering and/or Security team
• Follow lost & found procedures for any items discovered while handling guest belongings
• Respect guest privacy and maintain confidentiality at all times
• Ensure valet equipment, trolleys, and storage areas are clean, organized, and in good working condition
• Adhere to traffic laws, safety standards, and LUURA vehicle-handling procedures
• Maintain a professional appearance, posture, and courteous behavior at all times
• Support other departments when required to ensure seamless hotel operations
• Adhere strictly to LUURA standards, SOPs, and policies

• Previous experience as a porter, valet, bell attendant, or in a guest-facing hospitality role is preferred
• Valid driving license (required for valet duties)
• Confident and safe driving skills with knowledge of basic vehicle handling
• Strong communication and interpersonal skills with a service-oriented mindset
• Professional, trustworthy, and discreet when handling guest property and vehicles
• Ability to work independently and remain calm during busy periods
• Good communication skills
• English knowledge is an advantage
• Team-oriented, proactive, and well-presented
• Eligible to work in an EU country
• Passionate about hospitality, culinary trends, culture, and the art of service

English knowledge will be considered a plus

• Team rates at LUURA, Ennismore & Accor properties worldwide
• Discounts at our restaurants, bars, and cafes
• Access to art, cultural events & live music nights
• Recognition that matters — from surprise gifts to team celebrations
• Beautiful team spaces & comfortable accommodation (where applicable)