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Concierge

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Fairmont Le Manoir Richelieu

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Location:
New Zealand , Queenstown

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for hands on, knowledgeable hospitality professional to join our busy Front Office team. This is an excellent opportunity to showcase your warmth, enthusiasm and commitment to service excellence to visitors in Queenstown.

Job Responsibility:

  • Greet every guest and visitor with genuine warmth
  • Provide a high standard of service to all hotel guests
  • Assist with guest arrivals and departures, including car doors, luggage handling and escorting guests to their rooms
  • Coordinate luggage delivery and storage
  • Assist with group arrivals and departures
  • Arrange transportation, restaurant reservations, tours, and local activities on behalf of guests
  • Maintain strong knowledge of hotel services, facilities, and local attractions
  • Deliver guest amenities to rooms
  • Liaise with local activity providers, transport operators, and service partners
  • Maintain the cleanliness and organisation of the concierge desk, driveway, car park, luggage trolleys, ski locker and guest equipment
  • Ensure the concierge and guest service areas are organised
  • Communicate effectively with the Front Office team and other hotel departments
  • Exercise care and responsibility when parking guest vehicles
  • Accurately record and charge guest accounts for activities, transport, or services arranged
  • Ensure all bookings made on behalf of guests are recorded correctly
  • Follow hotel procedures regarding billing, supplier charges, and documentation
  • Report damaged equipment or maintenance issues
  • Suggest any improvements that could be made to improve existing systems and procedures
  • Deliver personalised service that meets and exceeds guest expectations
  • Anticipate guest needs and provide proactive assistance
  • Provide accurate and helpful information about the hotel, facilities, and local area
  • Respond promptly and professionally to guest enquiries, requests, and concerns
  • Assist with VIP guest arrivals
  • Encourage guest feedback and assist in resolving service concerns
  • Treat guests and colleagues from all cultural backgrounds with respect and professionalism
  • Maintain a welcoming and professional presence
  • Support the promotion of hotel packages, special offers, and services

Requirements:

  • Effective time management
  • Immaculate grooming and personal presentation
  • Articulate communication skills and an understanding of luxury guest expectations
  • Self motivated and enjoy working autonomously
  • Friendly and engaging
  • Co-ordinate various tasks simultaneously
  • Excellent English communication in written and verbal
  • Clean police record
  • Hold the rights to work in New Zealand

Nice to have:

  • Luxury attitude
  • Humble excellence
  • Distinguished presence
  • Elevated emotional intelligence
  • Pride
  • Passion
What we offer:
  • Competitive pay
  • Daily staff meals
  • Dry-cleaned uniform and laundry allowance
  • Anniversary stays with F&B credit
  • Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network
  • Ongoing reward and recognition incentives and awards
  • Opportunities for further development and worldwide career progression within Accor
  • Refer a friend incentive
  • Supportive and friendly working environment

Additional Information:

Job Posted:
April 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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