Port Operations Manager

• Oversee and manage all operational requirements related to vessel calls, ensuring smooth and efficient port operations
• Responsible for monitoring the day-to-day operations at the port to ensure the team adheres to port policies, governing laws, procedures, and best practices
• Responsible of interacting, creating, and maintaining strong relationships with clients, vendors, government officials and port/terminal authorities to ensure operational success
• Provide leadership, guidance, and mentorship to port agents, ensuring they meet performance standards and adhere to operational requirements
• Coordinate and liaise with all vendors to ensure that the equipment and services provided meets the expectations of Intercruises and its clients
• Ensure all respective sailing documents are completed within a timely manner to ensure invoicing/billing is on track
• Actively participate in conference calls with vessels and or cruise lines when needed
• Responsible for the creation of port agent schedule to ensure coverage
• Assign tasks, delegate responsibilities, and manage workload distribution to optimize efficiency and productivity
• Independently oversee reporting agent’s team, responsible for training, performance evaluations and recruitment/selection in collaboration with Human Resources
• Conduct regular evaluations of team performance, provide constructive feedback, and identify opportunities for professional growth and development
• Report all incidents related to work processes and employee performance and follow through on corrective actions

• Excellent communication skills in English (both written and verbal)
• Educational background: A good academic background is required
• maritime studies or related qualifications are highly desirable
• Experience: 3+ years of experience as a Port Agent or Supervisor in port operations
• Skills: Strong analytical and problem-solving abilities with a solution-oriented mindset
• Excellent communication, innovation, and adaptability skills are essential
• Multitasking: Ability to manage multiple tasks simultaneously, with a strong focus on prioritization and time management
• Organizational skills: Strong office administration and organizational skills, with attention to detail
• Technical proficiency: Proficient in Microsoft Office programs (Word, Excel, PowerPoint, etc.) and other relevant software tools
• Time management: Ability to manage time effectively, especially when working across different time zones
• Travel requirements: Flexibility to travel internationally and locally based on business needs
• Customer service orientation: A strong commitment to delivering results-oriented customer service and proactive problem-solving capabilities

additional language skills are a plus

• Attractive remuneration
• discretionary bonus schemes
• generous travel benefits
• extensive health & well-being support
• Flexible working
• Access the TUI Learning Hub
• opportunities to work on global projects and teams
• Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation