Port Operations Agent, TUI

TUI

Location:
Spain, Palma de Mallorca

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join our team as a Port Operations Agent where you are expected to independently oversee agency vessel operations for the port call. Attending to all the operations and administrative duties, including, but not limited to - arranging pilots, line handlers and stevedores, coordinating ship clearance with government officials, making transportation arrangements for crew onboard, and managing delivery of provisioning for the cruise ship. Based in Mallorca, you will ensure an excellent service for our cruise line clients.

Job Responsibility:

Act as a primary liaison between Cruise Line, port authorities and other stakeholders to ensure the smooth and efficient handling and processing of vessel operations for their port of calls
Coordinate vessel arrival/departures and berthing arrangements with port authority, terminal operators, security, government entities and maritime service providers
Attend, monitor and respond to email requests within a timely manner from various regional email accounts
Facilitate vessel entry/clearance procedures, including customs, immigration, health formalities to ensure compliance with regulatory requirements
Utilize the different systems for all vessel entry/departure requirements
Work in close collaboration with suppliers to ensure we deliver safe, healthy, and sustainable service
Solve day-to-day issues and propose improvements to workflow to Manager, to enhance productivity and efficiency in port operations
Monitor vessel movements, port, and weather conditions to anticipate operational challenges and minimize disruptions and effectively communicate to all parties involved
Compile and submit appropriate updates throughout the day for vessel operator and Cruise Line’s corporate managers
complete appropriate sail reports as required by each line
Complete each respective sailing documents required for invoicing/billing within acceptable time frame and ensure all back up documentation has been in saved appropriately
Actively participate in conference calls with vessels and/or cruise lines when needed
Forward any vessel/ship packages/mail, medical luggage or lost and found items/ mail as requested by line at the end of the day and notify relevant parties of tracking info and costs
Provide lost luggage assistance
Coordinate/provide appropriate medical assistance & provide follow up/updates for any medical disembarked crew or guest to respective persons/departments for each cruise line

Requirements:

Excellent communication skills in English and Spanish language, both written and oral
Must have a valid drivers' license and car and have a current residency in Mallorca
Good academic background
Maritime studies are desirable
Preferred previous experience as a Port Agent
Problem solving and analytical skills
Good office administration and organizational skills with a keen eye for attention to detail
Knowledge of Microsoft Office programs
Orientation to results and customer service
decisive problem solving
Business travel availability, if required by Manager

Nice to have:

Maritime studies
Previous experience as a Port Agent

What we offer:

Competitive salary and benefits as standard
Career progression opportunities in more than 50 countries worldwide
Develop yourself as part of a friendly, richly diverse and virtual international team
Exceptional approach to your learning - access to free learning platforms & language lessons

Additional Information:

Job Posted:
July 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Port Operations Agent

TUI

Location:Spain, Palma de Mallorca

Category:Logistics

Contract Type:Not provided