Port Delivery Manager

• Lead and coordinate smooth port operations, including managing airport, hotel, transfers, and shore excursions, ensuring efficient processes and seamless teamwork among staff
• Manage and oversee a team of 100-150 employees to plan staffing levels according to operational needs, ensuring appropriate resources are available for each operation
• Establish and maintain ongoing communication with cruise ships and key internal and external stakeholders, including port authorities
• Collaborate closely with Key Account Managers and other commercial colleagues to foster strong relationships with cruise lines, ensuring valuable feedback is collected and acted upon
• Handle last-minute operational changes at the pier, ensuring suppliers and teams are promptly informed and prepared to adapt
• Execute additional tasks as directed to support overall port operations
• Complete administrative tasks as required by Intercruises and its clients, ensuring accurate reporting, compliance with internal procedures, and meeting deadlines
• Oversee and manage operations by ensuring timelines and milestones are adhered to, utilizing a 'Management by Walking Around' (MBWA) approach to maintain hands-on supervision and real-time monitoring

• Strong leadership skills with the ability to guide a team toward achieving operational success
• Strong experience in cruise line operations would be desirable
• Comfortable managing change and adaptable in the face of ambiguity or challenges
• Problem-solver with the ability to propose improvements and contribute to a digitally driven culture
• Capable of balancing strategic projects with daily logistical demands
• Self-motivated with the ability to inspire and motivate the team during high-pressure port operations
• Professional, flexible, and solution-oriented with a helpful and approachable demeanor
• Excellent communication skills, both written and verbal, in English
• fluency in an additional local language is a plus

fluency in an additional local language

• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation