Port Delivery Agent

• Main point of contact for cruise line for embarkation and debarkation operations
• Preparation of operation to ensure high standard and quality service
• Handling and arranging operations agreed with cruise clients
• Controlling operations throughout all stages
• Responsible for smooth operation from start to end
• Handling correspondence with clients
• Closing all invoicing and data loading procedures
• Keeping constant contact, reserving and updating providers
• Liaise with ships and onboard teams to review, update and arrange final details

• Knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business
• Confident decision maker even when working under pressure
• Excellent communication skills, both verbal and written, in English and Spanish
• Pro-active guest service mindset with clear focus on quality and efficiency
• Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules
• Open to learn, grow and drive career while delivering great service to guests and cruise clients

Driver's license & own car

• Discounts and multiple offers with TUI Club De Benefits
• Option to obtain discounted private health insurance
• Paid training days plus free access to TUI Learning Hub, TUI Skills Academy & language lessons
• Access to charity and sustainability initiatives like TUI Care Foundation
• Access to dedicated WeCare Team & 24/7 Wellbeing Hub
• Growth opportunities tailored to skills and expertise