Port Delivery Agent Job at TUI (Penang)

Port Delivery Agent

Join our Operations & Delivery team as a Port Delivery Agent in Heraklion where ...

Location

Greece , Heraklion

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Right to live and work in Greece
Knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business
Confident decision maker, even when working under pressure
Excellent communication skills, both verbal and written, in English and Greek
Pro-active guest service mindset with a clear focus on quality and efficiency
Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules
Open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients
Driver’s license is mandatory

Job Responsibility

Coordinating Team Leaders staff team and regular staff during trainings and operations delivery at the port
Coordinates operation with shipboard personnel at pier such as the Embarkation process and Debarkation Process
Generate relevant operational documentation
Assists HR with the recruiting, hiring, training of pier staff
To keep constant contact, reserving and updating providers accordingly, regarding products/services required for our operations
To coordinate between operations team and/or suppliers to ensure an excellent conduct of the operations
Addresses any guest questions, comments and concerns as well as resolves any guest service issues that may be present
Supervise terminal staff through the operation. This includes but is not limited to setting up the terminal and answering all questions relating to services
To ensure consistency of Intercruises image in the operations for brand purposes
To provide 24hours operational assistance in destination

What we offer

Competitive salary package
2 days off per week + additional paid annual leave
Seasonal contract starts in April 2025 and ends on 30th of November 2025
Pay for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to your unique skills and expertise

Fulltime

Operations and Port Delivery Agent

Join our global TUI Intercruises Operations & Delivery Team in France as an Oper...

Location

France , Nice

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Right to work in France
Speak French and English
Experience in Cruise Port and/or Tour Operations business
Flexible working in shift patterns (Monday-Sunday)
Experience working with diverse teams
Confident with Microsoft Office programs, especially Excel
Problem-solving skills
Full manual driver’s license

Job Responsibility

Ensure shore excursions and turnaround services are planned and managed
Maintain continuous communication with cruise line head offices, ships, and other stakeholders
Oversee the dispatch and operation of cruise services
Monitor operational changes on the spot
Deliver and collect all information of the operation for reporting and invoicing
Track and complete accounting for each tour settlement, guides payments, and supplier invoices

What we offer

Competitive salary package
Paid training days
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement in charity and sustainability initiatives
Complimentary access to WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to skills and expertise

Fulltime

Operations and Port Delivery Agent

Join our global TUI Intercruises Operations & Port Delivery Team in Amsterdam as...

Location

Netherlands , Amsterdam

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Tourism, Supply Chain and Logistics, Business Management or any related field
Ideally have experience in the Cruise and/or Tour Operations business
Flexible working times in shift patterns (Monday-Sunday) for successful 24/7 cruise and river operation during the high season (March – October)
Experienced and confident working within a diverse team, with a keen drive to deliver excellent results
Confident with Microsoft Office programs, in particular, intermediate Excel (can do basic functions, formulas, pivot tables)
A problem-solver who likes to suggests and implement improvements in our ways of working towards a more digital culture
A self-starter who collaborates well and supports team goals
Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics
Excellent communication skills, both verbal and written in English
Conversational Dutch, Italian or Spanish is an advantage (but not compulsory)

Job Responsibility

Plan, manage, and successfully execute large-scale operations
shore excursions, embarkation and disembarkation services, pre and post extension services, hotel services and airport services, amongst others
Approach operations with a structured detailed waterfall project management framework to be able to execute within set timelines
Maintain continuous communication with cruise and river line head offices, ships, Port Authorities, vendors, staff and guides as well as any other internal and external stakeholders for efficient operation management
Efficiently manage and track operational information, accounting tasks, and settlements, including problem-solving invoices, for accurate reporting and invoicing
Thinking continuously out of the box to improve processes and product to be more efficient and effective
Early adopter of new software applications and has experience with implementation of software
Be available for early starts and weekend work at the port, demonstrating flexibility and commitment to operational demands

What we offer

A competitive salary package
We pay you for all training days completed plus free access to our TUI Learning Hub and TUI Skills Academy
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
We offer a one-year seasonal contract and the opportunity to level up your career with growth opportunities tailored to your unique skills and expertise

Fulltime

Port Delivery Agent

Join our Global TUI Intercruises Operations team in Malaysia (Penang) as a Port ...

Location

Malaysia , Penang

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Experience in planning and organizing
Exceptional customer service skills
Eager and willing to learn
Confident decision maker under pressure
Excellent communication skills in English
Pro-active guest service mindset
Flexible work shifts
Willing to travel for cruise operations
Full manual driver’s license

Job Responsibility

Pre-operational preparations
Being physically present at the port
Liaise with ships and operations teams
Invoicing and costing
Respond to inquiries
Verification of suppliers/vendors invoices
Other duties assigned by supervisor

What we offer

Competitive salary package
Paid training days
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Charity and sustainability initiatives
Permanent contract
Career growth opportunities

Fulltime

Port Delivery Agent

Join our Operations & Delivery team as a Port Delivery Agent in Marmaris where y...

Location

Turkey , Marmaris

Salary:

312410.00 / Year

TUI

Expiration Date

Until further notice

Requirements

Knowledge, experience, and understanding of daily planning and operations in a holiday destination and/or cruise business
Confident decision maker, even when working under pressure
Excellent communication skills, both verbal and written, in English and Turkish
Pro-active guest service mindset with a clear focus on quality and efficiency
Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules
Open to learn, grow, and drive your career while passionately delivering a great service to our guests and cruise clients
Driver’s license is mandatory

Job Responsibility

Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service
Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations
Being responsible for the smooth operation from start to end
Handling correspondence with clients together with the Supervisor/ Team Manager
Closing all invoicing and data loading procedures
Keeping constant contact, reserving, and updating providers accordingly
Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries
The position involves days of operation in the port, early starts and demands work during some weekends

What we offer

Food allowance
Paid training days
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement with charity and sustainability initiatives like the TUI Care Foundation
Complimentary access to WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to your unique skills and expertise

Fulltime

Operations and Port Delivery Agent

Join our global TUI Intercruises Operations & Delivery Team in France as an Oper...

Location

France , Nice

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Right to work in France
Speak French and English
Experience in Cruise Port and/or Tour Operations business
Flexible working in shift patterns (Monday-Sunday)
Experience working with diverse teams
Confident with Microsoft Office programs, particularly Excel
Problem-solving skills
Agility to adapt to strategic priorities/projects
Full manual driver’s license

Job Responsibility

Deliver smooth Port Operations (Turnaround & Shorex)
Deliver port services and related logistics
Communicate booking updates with suppliers
Assist cruise lines and clients in daily operations
Plan and manage shore excursions and turnaround services
Maintain communication with cruise line head offices, ships, and stakeholders
Oversee dispatch and operation of cruise services
Monitor operational changes
Deliver and collect operational information for reporting and invoicing
Track and complete accounting for tour settlements, guide payments, and supplier invoices

What we offer

Competitive salary package
Payment for training days
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement in charity and sustainability initiatives
Complimentary access to WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to skills and expertise

Fulltime

Port Delivery Admin Agent

Join Intercruises Shoreside & Port Services as a Port Delivery Admin Agent and b...

Location

Spain , Palma de Mallorca

Salary:

20800.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Good administration skills
Strong planning
Organisation and confident with the use of technology as well as MS OFFICE tools
Knowledge, experience and understanding of daily planning within an operations/logistics department
Previous experience within the travel sector and/or cruise industry is advantageous
Confident decision maker, even when working under pressure
Excellent communication skills, both verbal and written in English, plus fluency in the local language
Command of German language would be a plus
Pro-active mindset with a clear focus on quality and efficiency
Able to work in flexible schedules and occasional location changes

Job Responsibility

Coordinate and execute cruise client operations through all stages
Manage correspondence with the commercial team and local suppliers, ensuring bookings are in place and requests are processed in a timely manner
Maintain and update seasonal staff database, providing regular communication and information updates
Collaborate with onboard teams to review, refine, and finalize operational details in alignment with pre-approved itineraries
Oversee operations during the port call
Provide support and document any incidents or accidents for thorough feedback

What we offer

A salary starting at 20.800 € gross per year
22 days of holiday (on a full year) plus two extra days
Discounts and multiple offers with TUI Club De Benefits
Option to obtain a discounted private health insurance
Payment for all training days completed
Free access to TUI Learning Hub, TUI Skills Academy & language lessons
Involvement in charity and sustainability initiatives
Complimentary access to the dedicated WeCare Team & 24/7 Wellbeing Hub

Fulltime

Operations and Delivery Agent

Join our global TUI Intercruises Operations & Delivery Team as an Operations and...

Location

United Kingdom , Edinburgh; Glasgow; Inverness

Salary:

28000.00 GBP / Year

TUI

Expiration Date

Until further notice

Requirements

Excellent customer service skills and experience in the tourism, hospitality, or cruise/tour operations industry
Flexible working in shift patterns (Monday-Sunday) for successful 24/7 cruise operation
Experience and confidence working with diverse teams with a keen drive to deliver excellent results
Confident with Microsoft Office programs, in particular Excel
Can solve problems independently and/or make suggestions how to improve ways of working and drive our digital culture
Agility to adapt to various strategic priorities/projects whilst delivering day-to-day operational logistics
Excellent communication skills, both verbal and written in English is required for this role
Flexibility to travel to different UK destinations if required
A full manual driver’s license is required for this role

Job Responsibility

Ensure shore excursions services are planned and managed to a high level of detail and that suppliers receive timely bookings and last-minute changes or requests
Maintain continuous communication with cruise line head offices, ships, and other internal and external stakeholders, including Port Authorities
Oversee the dispatch and operation of cruise services and manage any operational changes on the spot in close contact with suppliers
Deliver and collect all information of the operation in a timely and efficient manner for reporting and invoicing purposes
Track and complete the accounting for each tour settlement, guides payments and supplier invoices

What we offer

We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to your unique skills and expertise

Fulltime

Port Delivery Agent

TUI

Location:
Malaysia , Penang

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 23, 2025

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