Port Delivery Agent, TUI

TUI

Location:
Spain, Lanzarote

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

20800.00 EUR / Year

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Job Description:

Join our Operations & Delivery team as a Port Delivery Agent in Lanzarote where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction. Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.

Job Responsibility:

Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service
handling and arranging operations agreed with Cruise clients, throughout all the various stages involved in the process and controlling operations
being responsible for the smooth operation from start to end
handling correspondence with clients together with the Supervisor/ Team Manager
closing all invoicing and data loading procedures
keeping constant contact, reserving, and updating providers accordingly
liaising with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries

Requirements:

Knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business
confident decision maker, even when working under pressure
excellent communication skills, both verbal and written, in English and Spanish
pro-active guest service mindset with a clear focus on quality and efficiency
able to work in a flexible manner (including different work shifts) depending on cruise ship schedules
open to learn, grow and drive your career
driver’s license & own car

What we offer:

Discounts and multiple offers with TUI Club De Benefits
option to obtain a discounted private health insurance
payment for all training days completed plus free access to the TUI Learning Hub, TUI Skills Academy & language lessons
involvement with charity and sustainability initiatives like the TUI Care Foundation
complimentary access to the dedicated WeCare Team & 24/7 Wellbeing Hub
fijo discontinuo contract of 10 months (starting the 15th of August)
career growth opportunities tailored to unique skills and expertise

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Port Delivery Agent

TUI

Location:Spain, Lanzarote

Category:Hospitality and Tourism

Contract Type:Employment contract