Port Delivery Agent, TUI

TUI

Location:
Spain, Santa Cruz de Tenerife

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

20800.00 EUR / Year

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Job Description:

Join our Operations & Delivery team as a Port Delivery Agent in Tenerife where you will be the main point of contact for the cruise line during embarkation and debarkation operations. You will be responsible for preparing the operation, ensuring high standards and quality service to achieve the highest guest and client satisfaction. Intercruises Shoreside & Port Services is a TUI-owned specialist business providing cruise ship handling services globally.

Job Responsibility:

Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service
handling and arranging operations agreed with Cruise clients throughout all the various stages involved
being responsible for the smooth operation from start to end
handling correspondence with clients together with the Supervisor/Team Manager
closing all invoicing and data loading procedures
keeping constant contact, reserving, and updating providers accordingly
liaise with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries

Requirements:

Knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business
confident decision maker, even when working under pressure
excellent communication skills, both verbal and written, in English and Spanish
pro-active guest service mindset with a clear focus on quality and efficiency
able to work in a flexible manner (including different work shifts) depending on cruise ship schedules
open to learn, grow and drive your career while passionately delivering a great service to guests and cruise clients
driver’s license & own car is mandatory

What we offer:

Discounts and multiple offers with TUI Club De Benefits
option to obtain a discounted private health insurance
payment for all training days completed
free access to TUI Learning Hub, TUI Skills Academy & language lessons
involvement in charity and sustainability initiatives like the TUI Care Foundation
complimentary access to dedicated WeCare Team & 24/7 Wellbeing Hub
growth opportunities tailored to unique skills and expertise

Additional Information:

Job Posted:
July 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Port Delivery Agent

TUI

Location:Spain, Santa Cruz de Tenerife

Category:Hospitality and Tourism

Contract Type:Not provided