Port Delivery Agent, TUI

Port Delivery Agent

TUI

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

61300.00 AUD / Year

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Job Description:

Join our Operations & Delivery team as a Port Delivery Agent in Sydney where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction.

Job Responsibility:

Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service
Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations
Being responsible for the smooth operation from start to end
Handling correspondence with clients together with the Supervisor/ Team Manager
Closing all invoicing and data loading procedures
Keeping constant contact, reserving, and updating providers accordingly
Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries

Requirements:

Knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business
Confident decision maker, even when working under pressure
Pro-active guest service mindset with a clear focus on quality and efficiency
Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules
Open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients
Excellent communication skills, both verbal and written, in English

What we offer:

Pay for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Growth opportunities tailored to your unique skills and expertise

Additional Information:

Job Posted:
July 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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