Port Delivery Agent, TUI

TUI

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

61300.00 AUD / Year

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Job Description:

Join our Operations & Delivery team as a Port Delivery Agent - Turnaround Operations in Sydney. In this role, you will be responsible for the end-to-end planning and execution of cruise ship turnaround operations at multiple Australian ports. This is a dynamic, hands-on role that combines detailed pre-cruise turnaround logistics, operational supervision on the day of turnaround, and thorough post-cruise turnaround reporting and financial reconciliation.

Job Responsibility:

Conduct detailed logistical planning by arranging/confirming transportation, staffing, and other logistics
liaise directly with shipboard teams to review and confirm all final operational details
prepare all necessary turnaround day documentation
ensure operations are delivered within client operating guidelines, company procedures, and allocated budgets
proactively identify and address operational risks or challenges ahead of delivery
guide and support casual team members in completing all Intercruises and cruise line-specific training prior to the cruise season
participate in cruise line-specific training sessions to understand client expectations, procedures, and service delivery standards
be onsite at the cruise terminal to lead and execute turnaround operations, following standard operating procedures
supervise all terminal activity, ensuring seamless coordination between ground staff, shipboard teams, transport providers, and port authorities
communicate clearly and concisely with casual staff to ensure they are fully briefed and understand their daily responsibilities
respond to last-minute operational changes, ensuring adjustments are made in real-time
maintain safety standards in all working areas and promptly address any incidents or concerns
ensure a high level of communication with shipboard personnel throughout the operation
maintain professional relationships with suppliers, port agents, and cruise line partners
compile post-operation reports and audits to capture key metrics and identify areas for improvement
validate and process staff hours
prepare timely and accurate invoices and supporting financial data for internal and client use
review and analyse supplier invoices, ensuring accuracy and appropriate documentation
action customer service and quality control issues identified during or after the operation
collate and act on post-operation feedback to contribute to continuous improvement initiatives
participate in internal operational reviews, stakeholder debriefs, and safety meetings.

Requirements:

Knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business
confident decision maker, even when working under pressure
must be able to multitask in high pressure environments
pro-active guest service mindset with a clear focus on quality and efficiency
flexible and available to work early mornings, weekends, and public holidays, depending on cruise schedules
open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients
excellent communication skills, both verbal and written, in English
able to use Microsoft Excel, Microsoft Outlook and Microsoft PowerPoint.

What we offer:

Basic salary starting at 61.300 AUD gross per year
payment for all training days completed
free access to TUI Learning Hub, TUI Skills Academy and language lessons
involvement in charity and sustainability initiatives like the TUI Care Foundation
complimentary access to dedicated WeCare Team and 24/7 Wellbeing Hub
opportunities to level up career with growth opportunities tailored to skills and expertise.

Additional Information:

Job Posted:
September 09, 2025

Expiration:
September 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Port Delivery Agent

TUI

Location:Australia, Sydney

Category:Hospitality and Tourism

Contract Type:Not provided