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TUI Logo TUI · Hospitality and Tourism

Port Delivery Agent

Greece, Santorini · Job Posted January 13, 2026
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Job Description

Join our Operations & Delivery team as a Port Delivery Agent in Santorini where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction. Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.

Job Responsibility

  • Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service
  • Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations
  • Being responsible for the smooth operation from start to end
  • Handling correspondence with clients together with the Supervisor/ Team Manager
  • Closing all invoicing and data loading procedures
  • Keeping constant contact, reserving, and updating providers accordingly
  • Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries

Requirements

  • Knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business
  • Confident decision maker, even when working under pressure
  • Excellent communication skills, both verbal and written, in English
  • Pro-active guest service mindset with a clear focus on quality and efficiency
  • Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules
  • Open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients
  • Right to live and work in Greece

Nice to have

  • Knowledge of other languages
  • Driver’s license

What we offer

  • Competitive salary package
  • 2 days off per week + additional paid annual leave
  • Free accommodation can be provided
  • Pay for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
  • Growth opportunities tailored to your unique skills and expertise
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