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Port Delivery Admin Agent

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TUI

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Location:
Spain , Palma de Mallorca

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

20800.00 EUR / Year
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Job Description:

Join Intercruises Shoreside & Port Services as a Port Delivery Admin Agent and become an essential part of creating unforgettable experiences for travelers from around the globe. This onsite role in Palma de Mallorca, Spain, combines logistics management, customer service, and international collaboration. As part of the operations, you will ensure smooth planning and resource management for cruise lines and their guests, while having growth opportunities tailored to your skills and expertise.

Job Responsibility:

  • Coordinate and execute cruise client operations through all stages
  • Manage correspondence with the commercial team and local suppliers, ensuring bookings are in place and requests are processed in a timely manner
  • Maintain and update seasonal staff database, providing regular communication and information updates
  • Collaborate with onboard teams to review, refine, and finalize operational details in alignment with pre-approved itineraries
  • Oversee operations during the port call
  • Provide support and document any incidents or accidents for thorough feedback

Requirements:

  • Good administration skills
  • Strong planning
  • Organisation and confident with the use of technology as well as MS OFFICE tools
  • Knowledge, experience and understanding of daily planning within an operations/logistics department
  • Previous experience within the travel sector and/or cruise industry is advantageous
  • Confident decision maker, even when working under pressure
  • Excellent communication skills, both verbal and written in English, plus fluency in the local language
  • Command of German language would be a plus
  • Pro-active mindset with a clear focus on quality and efficiency
  • Able to work in flexible schedules and occasional location changes
  • Open to learn, grow and drive your career while passionately delivering a great service to guests and cruise clients
  • Collaborative team player embracing the digital culture
  • Driver’s license is a plus

Nice to have:

  • Command of German language
  • Driver’s license
What we offer:
  • A salary starting at 20.800 € gross per year
  • 22 days of holiday (on a full year) plus two extra days
  • Discounts and multiple offers with TUI Club De Benefits
  • Option to obtain a discounted private health insurance
  • Payment for all training days completed
  • Free access to TUI Learning Hub, TUI Skills Academy & language lessons
  • Involvement in charity and sustainability initiatives
  • Complimentary access to the dedicated WeCare Team & 24/7 Wellbeing Hub

Additional Information:

Job Posted:
April 30, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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