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The role involves acting as a liaison between patients, providers, and pharmacy to promote medication adherence and improve pharmacy quality measures. The position involves around 70% of direct patient care and 30% strategic work to optimize pharmacy quality measures.
Job Responsibility:
Complete telephonic outreach to patients to identify adherence barriers and recommend personalized strategies for patients to improve their adherence and manage their medications
Address clinical questions/issues escalated from pharmacy technicians
Complete comprehensive medication reviews with patients and make evidence-based recommendations to providers
Telephonically counsel new start patients to promote adherence and persistence of maintenance medications
Reconcile current medication list with discharge medication list
Lead training sessions on MRP best practices for transitional care RNs
Audit RN MRP for completeness/accuracy and provide coaching and feedback
Create drug monographs to be presented to Pharmacy & Therapeutics Committee
Investigate and respond to provider drug information questions
Create content for provider in-services
Participate in meetings with Population Health Directors and regional medical leadership
Other duties as assigned.
Requirements:
Licensed as a pharmacist in good standing in the state of residence
Ability to obtain pharmacist license in additional states as needed
Minimum of 2 or more years of experience in medication therapy management, Medicare STARS or HEDIS quality measures, managed care pharmacy, or population health
Familiarity with CMS STARS and medication adherence strategy
Excellent customer service skills and phone etiquette
Strong working knowledge of MS Office and Google documents/spreadsheets
Ability to synthesize and analyze large amounts of data to make sound business decisions
Board certification (BCPS, BCACP, BCGP, etc.) a plus, but not required
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