Pool Supervisor Job at Marriott Bonvoy (Barcelona)

Job Description

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Job Responsibility

Inspect grooming and attire of staff, and rectify any deficiencies
Communicate with guests, other employees, and/or departments to ensure guest needs are met
Ensure staff is working together as a team
Monitor dining rooms for seating availability, service, safety, and well being of guests
Complete work orders for maintenance repairs
Complete scheduled inventories of supplies, food, and liquor
Check stock and requisition necessary supplies
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times
Communicate last call at designated closing time
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Develop and maintain positive working relationships with others, and support team to reach common goals
Follow all company and safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
and complete safety training and certifications
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation
Speak with others using clear and professional language, and answer telephones using appropriate etiquette
Ensure adherence to quality expectations and standards
Read and visually verify information in a variety of formats (e.g., small print)
Visually inspect tools, equipment, or machines (e.g., to identify defects)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 2 years of supervisory experience

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