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Pool Service & Guest Experience Manager

Thailand, Bangkok Employment contract · Job Posted July 05, 2026
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Job Description

We are seeking a passionate and results-driven Pool Service & Guest Experience Manager who brings energy, enthusiasm, and a commitment to excellence in delivering outstanding guest experiences. In this role, you will be responsible for overseeing the daily operations of the pool and beach restaurant, ensuring seamless service and exceptional guest satisfaction. You will plan, organize, lead, and control all operational aspects while coaching and motivating your team to consistently deliver high standards.

Job Responsibility

  • Train, evaluate, lead, motivate, coach, and discipline all employees and supervisors to ensure established cultural and core standards are met
  • Maintain a working knowledge of food, wines, spirits, cocktails
  • Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
  • Work closely with Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef and Sous Chefs to design an effective menu and beverage list
  • Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
  • Drive departmental goals
  • Take an active role to meet the financial goals of the restaurant
  • Maintain knowledge of competition and industry trends
  • Observe physical condition of facilities and equipment and make recommendations for corrections and improvements
  • Oversee the schedule to ensure proper coverage for operations
  • Control and manage of OE inventories, breakages, requisitions
  • Operate computer equipment and other food & beverage computer systems

Requirements

  • A firm knowledge of the local market
  • Effective communication skills in both speaking and writing English and Thai
  • Must hold the legal right to work in Thailand
  • Diploma/degree in hospitality or vocational training in food & beverage (ideally)
  • Minimum of one or two years’ experience working in a managerial capacity
  • Experience in restaurant hotel operations or other luxury environment
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