Pool Server Job at Pyramid Global Hospitality (Scottsdale)

Job Description

This position contributes to Hotel Valley Ho’s success by working within the framework of a quality Food and Beverage service team. Greet guests in a professional, warm, friendly and sincere manner. Ensure guests are happy when leaving the pool. Serve food to guests in a personable, courteous manner ensuring a positive dining experience.

Job Responsibility

Complete knowledge and fluency with all standards of fine dining service etiquette and adhere to these standards
Attend all scheduled staff meetings, pre-shifts, menu roll-outs and supplemental training sessions
Be aware of all liquor laws as well as company and departmental policies regarding consumption
Be familiar with emergency safety measures and state health codes
Total knowledge of all menu items including ingredients, preparation, provenance, and potential substitutions is expected
Fluent beverage knowledge to include, preparation, ingredients is expected
Complete navigation of the wine list, verbal presentation and descriptions of each wine by the glass
Ensure all levels of service are extended to our guests through professional, knowledgeable presentation of all our menu items and beverage offerings
Communicate consistently with the FOH manager and Culinary Team
Complete all side-work responsibilities both opening and closing
Ensure complete table maintenance at all times throughout the guests dining experience
Close all guest check transactions accurately in POS system
Obtain service report from micros and finalize all settlement transactions and close out per established procedures
Responsible and accountable for all unsigned checks
report these to the manager
Follow established gratuity distribution to support staff and document per company procedure
Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management
Perform any other duties as assigned by the Restaurant Manager and/or the Outlet Manager

Requirements

Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set forth in the Employee Handbook
Must be extremely organized
able to expedite multiple orders correctly and executed with care and attention to detail
Ability to maintain a pleasant disposition and work smoothly in high stress work environment
Strong working knowledge of the micros ordering system and other check processing procedures for dining room service
Ability to lift moderate weights and remain on feet for prolonged period of time
Good communication essential
Ability to listen effectively, to speak and write English clearly
Pleasant personality to effectively deal with guests during stressful service
questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees
Ability to identify, address and resolve conflict
Maintain good safety habits and report unsafe or hazardous conditions to Security
Promote excellent guest relations

What we offer

comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
401k with a company match
recognition programs

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