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Pool Server

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Pyramid Global Hospitality

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Location:
United States , Scottsdale

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

This position contributes to Hotel Valley Ho’s success by working within the framework of a quality Food and Beverage service team. Greet guests in a professional, warm, friendly and sincere manner. Ensure guests are happy when leaving the pool. Serve food to guests in a personable, courteous manner ensuring a positive dining experience.

Job Responsibility:

  • Complete knowledge and fluency with all standards of fine dining service etiquette and adhere to these standards
  • Attend all scheduled staff meetings, pre-shifts, menu roll-outs and supplemental training sessions
  • Be aware of all liquor laws as well as company and departmental policies regarding consumption
  • Be familiar with emergency safety measures and state health codes
  • Total knowledge of all menu items including ingredients, preparation, provenance, and potential substitutions is expected
  • Fluent beverage knowledge to include, preparation, ingredients is expected
  • Complete navigation of the wine list, verbal presentation and descriptions of each wine by the glass
  • Ensure all levels of service are extended to our guests through professional, knowledgeable presentation of all our menu items and beverage offerings
  • Communicate consistently with the FOH manager and Culinary Team
  • Complete all side-work responsibilities both opening and closing
  • Ensure complete table maintenance at all times throughout the guests dining experience
  • Close all guest check transactions accurately in POS system
  • Obtain service report from micros and finalize all settlement transactions and close out per established procedures
  • Responsible and accountable for all unsigned checks
  • report these to the manager
  • Follow established gratuity distribution to support staff and document per company procedure
  • Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management
  • Perform any other duties as assigned by the Restaurant Manager and/or the Outlet Manager

Requirements:

  • Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set forth in the Employee Handbook
  • Must be extremely organized
  • able to expedite multiple orders correctly and executed with care and attention to detail
  • Ability to maintain a pleasant disposition and work smoothly in high stress work environment
  • Strong working knowledge of the micros ordering system and other check processing procedures for dining room service
  • Ability to lift moderate weights and remain on feet for prolonged period of time
  • Good communication essential
  • Ability to listen effectively, to speak and write English clearly
  • Pleasant personality to effectively deal with guests during stressful service
  • questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees
  • Ability to identify, address and resolve conflict
  • Maintain good safety habits and report unsafe or hazardous conditions to Security
  • Promote excellent guest relations
What we offer:
  • comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • 401k with a company match
  • recognition programs

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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