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A people-focused role in a fun, fast-paced aquatic environment. At Napier City Council, our aquatic facilities play an important role in supporting community wellbeing, recreation, and connection. Napier Aquatic Centre is a busy and welcoming environment where people of all ages come to swim, learn, and relax—and our reception team is central to creating a positive experience for every visitor.
Job Responsibility:
Be the welcoming face of Napier Aquatic Centre, assisting swimmers and visitors with enquiries and information
Manage bookings, cash handling, payments, and reception administration
Support Centre operations by maintaining high presentation standards and accurate records
Contribute to a safe, inclusive, and enjoyable environment for all customers
Work collaboratively with colleagues to ensure smooth daily operations
Requirements:
Proven experience in a customer-focused role, ideally in retail or a busy service environment
Confidence handling payments, bookings, and basic administration with accuracy
Strong communication skills and a warm, professional manner
The ability to stay calm, organised, and positive in a high-energy environment
A flexible, team-focused approach and willingness to pitch in where needed
What we offer:
5 weeks annual leave after 2 years service
Discounted Health Insurance Work Scheme + Eye Test Subsidy
Retailer Discounts + Study assistance
Employee Assistance Program (OCP)
Quarterly values awards + Birthday vouchers + Social club