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Pool Receptionist

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Napier City Council

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Location:
New Zealand , Napier

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

26.28 - 28.52 NZD / Hour
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Job Description:

Be the welcoming face of Napier Aquatic Centre, assisting swimmers and visitors with enquiries and information. Manage bookings, cash handling, payments, and reception administration. Support Centre operations by maintaining high presentation standards and accurate records. Contribute to a safe, inclusive, and enjoyable environment for all customers. Work collaboratively with colleagues to ensure smooth daily operations.

Job Responsibility:

  • Be the welcoming face of Napier Aquatic Centre, assisting swimmers and visitors with enquiries and information
  • Manage bookings, cash handling, payments, and reception administration
  • Support Centre operations by maintaining high presentation standards and accurate records
  • Contribute to a safe, inclusive, and enjoyable environment for all customers
  • Work collaboratively with colleagues to ensure smooth daily operations

Requirements:

  • Proven experience in a customer-focused role, ideally in retail or a busy service environment
  • Confidence handling payments, bookings, and basic administration with accuracy
  • Strong communication skills and a warm, professional manner
  • The ability to stay calm, organised, and positive in a high-energy environment
  • A flexible, team-focused approach and willingness to pitch in where needed
What we offer:
  • 5 weeks annual leave after 2 years service
  • Discounted Health Insurance Work Scheme + Eye Test Subsidy
  • Retailer Discounts + Study assistance
  • Employee Assistance Program (OCP)
  • Quarterly values awards + Birthday vouchers + Social club
  • Free flu vaccinations (annual)
  • Ka Awatea Cultural Wānanga + NCC Kapa Haka
  • Te Reo Māori language classes

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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