Pool Operations Manager

• Oversees the quality and success of all pool operations including the management of the Deck Supervising staff, Golden Teachers and Swim Instructors, as well as the on-deck staff, maintenance of pool environment and interaction with students and parents/guardians
• Maintains expert-level knowledge of the Goldfish Swim School curriculum and demonstrates thorough knowledge of GSS management policies and practices
• Audits all Deck Supervisor rosters for User Defines, 4MC/6MC/8MC students and proper class placements based on age
• Improves efficiencies by merging classes, closing classes and creating new classes as needed
• Audits the Visual Scheduler to assure all classes have been properly created, class sizes are appropriate and class costs are correct
• Provides leadership, discipline and constructive feedback to Deck Supervisors, Instructors and Deck Teachers to ensure quality delivery of the Goldfish Swim School curriculum
• Conducts periodic evaluations of Deck Supervisors, Instructors and Deck Teachers and holds them to a higher standard
• Interacts with parents/guardians to discuss student progress
• Acts as a GSS “ambassador” to ensure customer satisfaction
• Conducts weekly audits of the Deck Supervisor Rosters, Deck Supervisor Notes, Training Logs, Pump Room Checklist, Cleaning Checklist and Visual Scheduler
• Acts as a substitute Deck Supervisor, Instructor or Deck Teacher when necessary
• Provides a weekly report from the following audits due no later than Sunday
• Works hand-in-hand with the Deck Supervisors, Instructors and Deck Teachers on varying shifts to help improve their skillsets
• Provides advice, tips and support to the Deck Supervisor on shift
• Assists the Deck Supervisor staff in working with 4MC, 6MC, and 8MC students
• Provides support and constructive feedback to Instructors in water
• Provides support to Deck Teachers by speaking to the importance of safety in our program, assisting with duties (ribbons, lesson supplies, etc.), and coaching them on what the Deck Supervisors look for from Instructors
• Completes written performance reviews (GSRs) of the Deck Supervisors, providing constructive feedback to help improve their performance as needed
• Holds monthly meetings with the Deck Supervisors and Management to go over performance reviews (GSRs) of the aquatic staff
• Discusses items to address in workshops and in-services
• Assists Management and Deck Supervisor staff in conducting workshops and in-service training
• Establishes a relationship with all new employees
• Conducts all the aquatic-based new hire training
• Floats in the water at least 1 shift a week to ensure quality standards are being met
• Works with the managers to establish training goals
• Generates and responsible for the absentee analyst report
• Generates and responsible for the cancellation report
• Sends quarterly surveys to employees to see how our training processes can improve
• Assists with all W.A.T.E.R. Safety presentations
• Helps ensure Water Safety Awareness Week and Day are successful
• Looks for opportunities to merge classes and create new ones
• Ensures the flow of shifts on the deck are running properly: great door calls, excellent pre-shift meetings and great deck teacher rotations
• Helps to ensure special needs lesson standards are being met
• Supervises all Golden Teachers and collects all training logs
• Manages all Goldfish Swim Team Coaches
• Responds and creates an action plan for shifts and Family Swims
• Creates daily shift notes and sends them to the General Manager and Assistant General Manager
• Provides weekly report summarizing the status of 6MC and 8MC students, Deck Supervisor notes, training logs, pump room checklist and the cleaning checklist
• Fulfills other duties or responsibilities as assigned by the Employer

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)
• High school diploma or GED is preferred
• Two or more years as a swim instructor required
• Experience as a youth sports instructor/coach, camp counselor and/or teacher preferred
• College degree preferred
• Lifeguard, CPR/AED, First Aid certifications and Ellis lifeguarding certifications required

Optional CPO Certification

• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals
• Paid training
• Flexible shifts
• Shout awards
• Gift cards
• Fun social events
• Advancement opportunities