Pool Operations Manager

• Lead and Support the Swim Lesson Team
• Maintain High Lesson Quality
• Coach and Develop Deck Supervisors
• Support Families and Customer Experience
• Assist with Daily Pool Operations
• Provide leadership, coaching, discipline, and constructive feedback to swim instructors and pool deck supervisors
• Help ensure lessons are being taught safely, consistently, and according to the Goldfish Swim School curriculum
• Work directly with instructors in and around the pool to improve their teaching skills, class management, and confidence
• Support new employees by building relationships, helping them understand expectations, and making sure they feel connected to the team
• Observe lessons regularly and provide clear, helpful feedback to improve instruction
• Complete written performance reviews for aquatic staff and pool deck supervisors
• Hold instructors and deck supervisors to a high standard for safety, professionalism, curriculum delivery, and customer experience
• Spend at least one shift per week in the water to observe and support lesson quality firsthand
• Partner closely with deck supervisors, who are responsible for overseeing lessons during each shift
• Provide advice, guidance, and support to deck supervisors as they lead instructors and manage the pool deck
• Help deck supervisors work with students at different levels of the program, including children progressing through intermediate and advanced swim skills
• Lead monthly meetings with deck supervisors and management to review staff performance, identify trends, and plan future trainings
• Speak with parents and guardians about student progress, lesson quality, and next steps in their child's swim journey
• Act as a Goldfish Swim School ambassador by creating a positive, professional, and helpful experience for families
• Help ensure parents feel confident that their child is safe, supported, and making progress
• Step in as a swim instructor, deck supervisor, or deck teacher when needed
• Help with lesson supplies, ribbons, student celebrations, and other pool deck responsibilities
• Support the team during busy shifts to make sure lessons run smoothly and safely
• Assist with one W.A.T.E.R. Safety presentation each month, preferably outside the school, to help educate the community about water safety

• Current Ellis Lifeguarding Certification, or willingness/ability to obtain certification if applicable
• Strong understanding of swim lesson instruction, water safety, and child development
• Ability to lead, coach, and hold others accountable
• Comfortable giving direct, constructive feedback
• Strong communication skills with both employees and parents
• Ability to stay calm, professional, and solution-focused in a busy environment
• Passion for helping children become safer and more confident in the water
• Prior swim instruction, lifeguarding, aquatics leadership, or coaching experience preferred

Prior swim instruction, lifeguarding, aquatics leadership, or coaching experience preferred

• Bonus based on performance
• Employee discounts
• Free uniforms
• Health insurance
• Paid training
• Flexible schedules