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Pool Captain

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Four Seasons

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Location:
United States of America , Denver

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

19.79 USD / Hour
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Job Description:

Support the Pool Manager in overseeing daily pool operations by guiding and organizing the Pool Service team while maintaining a strong presence on the floor. Ensure exceptional guest service through direct engagement, accurate food & beverage delivery, and adherence to Four Seasons standards. Responsible for daily closing paperwork, house charges, voids, and operational follow-through.

Job Responsibility:

  • Support the Pool Manager in overseeing daily pool operations
  • Guide and organize the Pool Service team
  • Maintain a strong presence on the floor
  • Ensure exceptional guest service through direct engagement
  • Deliver food and beverages from the kitchen and bar to guests
  • Serve and describe menu items to guests
  • Assist in clearing, cleaning, and setting up trays, tables, chairs, linens, china, glass, and silver
  • Anticipate guest needs, monitor satisfaction, and respond promptly to guest concerns
  • Oversee stocking and organization of linens, trays, china, glass, silver, and food service items
  • Assist in the breakdown, cleaning, and reset of beverage and food stations
  • Support the Pool Manager in coordinating daily staffing and assigning stations
  • Complete required closing duties, including daily paperwork, house charges, and voids
  • Uphold proper payroll, timecard, and uniform procedures
  • Foster a positive and collaborative working environment
  • Provide guests with amenities such as water, spritzing, towels, and assistance with seating
  • Perform standards tests in conjunction with Four Seasons training standards
  • Handle all guest interactions in an efficient, courteous, and professional manner
  • Ensure compliance with all Four Seasons policies, procedures, and operational standards

Requirements:

  • Experience delivering exceptional service
  • Ability to guide and organize a team
  • Knowledge of food & beverage preparation and service standards
  • Ability to describe menu items knowledgeably
  • Ability to anticipate guest needs and respond promptly to concerns
  • Ability to oversee stocking and organization of service items
  • Ability to complete daily closing paperwork, house charges, and voids
  • Compliance with company work rules and standards of conduct
  • Professionalism and teamwork
  • Ability to handle all guest interactions efficiently and courteously
What we offer:
  • Discounted RTD Flex Pass
  • Free shift meal prepared by the culinary team
  • Complimentary dry cleaning of employee uniforms

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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