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Four Seasons Logo Four Seasons · Hospitality and Tourism

Pool & Beach Supervisor

Mexico, La Ribera · Job Posted January 22, 2026
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Job Description

The Pool & Beach Supervisor is responsible for ensuring the efficient and seamless operation of the Pool and Beach areas, delivering exceptional and consistent service in accordance with Four Seasons standards. The role combines operational leadership, staff management, administrative control, and guest experience supervision, while always promoting the company’s service culture and the Golden Rule.

Job Responsibility

  • Ensure every guest receives professional, courteous, warm, and efficient service at all times
  • Handle guest complaints and negative feedback through glitches, ensuring proper resolution and timely follow-up
  • Lead, motivate, and coordinate assigned staff to ensure smooth operations
  • Implement and follow up on development programs related to service standards, products, and hotel policies
  • Prepare daily operational reports and submit end-of-shift documentation (voided checks, house charges, Micros reports, cash envelopes, etc)
  • Ensure strict compliance with hygiene and food safety standards

Requirements

  • Fluency in both Spanish and English
  • Minimum of 3 years of experience in a Food & Beverage Leadership role
  • At least 2 years of experience in a luxury hotel, resort, or similar upscale environment
  • Proficient in using computer systems and point-of-sale (POS) technology, including MICROS
  • High school diploma or equivalent education required
  • Physically capable of standing, walking, and carrying trays for extended periods
  • Able to work outdoors in varying weather conditions such as heat, humidity, and sun exposure

What we offer

  • Highly competitive salaries
  • Annual incentive plan for managerial roles at Department Head level
  • Shuttle service from San Lucas and San Jose del Cabo to the resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • In-house training workshops for line and management employees
  • Employee Service Awards
  • Employee of the Month & Employee of the Year Awards
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