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The Pool & Beach Supervisor is responsible for ensuring the efficient and seamless operation of the Pool and Beach areas, delivering exceptional and consistent service in accordance with Four Seasons standards. The role combines operational leadership, staff management, administrative control, and guest experience supervision, while always promoting the company’s service culture and the Golden Rule.
Job Responsibility:
Ensure every guest receives professional, courteous, warm, and efficient service at all times
Handle guest complaints and negative feedback through glitches, ensuring proper resolution and timely follow-up
Lead, motivate, and coordinate assigned staff to ensure smooth operations
Implement and follow up on development programs related to service standards, products, and hotel policies
Prepare daily operational reports and submit end-of-shift documentation (voided checks, house charges, Micros reports, cash envelopes, etc)
Ensure strict compliance with hygiene and food safety standards
Requirements:
Fluency in both Spanish and English
Minimum of 3 years of experience in a Food & Beverage Leadership role
At least 2 years of experience in a luxury hotel, resort, or similar upscale environment is a strong asset
Proficient in using computer systems and point-of-sale (POS) technology, including MICROS
High school diploma or equivalent education required
Physically capable of standing, walking, and carrying trays for extended periods, and able to work outdoors in varying weather conditions such as heat, humidity, and sun exposure
What we offer:
Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
Shuttle service from San Lucas and San Jose del Cabo to the resort
Complimentary Dry Cleaning for Employee Uniforms
In-house training workshops for line and management employees
Employee Service Awards as well as Employee of the Month & Employee of the Year Awards