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The Pool & Beach Concierge is an integral part of the Pool and Beach experience at Naples Beach Club, A Four Seasons Resort. The main objective of this role is to provide personalized, attentive, and seamless service to guests and members enjoying the pool and beach areas. The Pool & Beach Concierge ensures all guests feel welcomed, comfortable, and cared for while upholding Four Seasons service standards and creating memorable outdoor leisure experiences.
Job Responsibility:
Welcome guests and members to the pool and beach
assist with seating, towels, umbrellas, and cabanas
Anticipate guest needs and deliver personalized, attentive service
Set up and maintain lounge chairs and umbrellas to ensure cleanliness and proper presentation
Assist with menu knowledge and coordinate food and beverage orders with service teams
Maintain organization and cleanliness of pool and beach areas, including furniture and amenities
Communicate guest preferences, requests, and concerns to leadership and supporting teams
Monitor pool and beach areas to ensure guest comfort and compliance with resort policies
Work professionally and collaboratively with team members and supervisors
Support Pool, Beach, and Food & Beverage teams during peak periods or special events
Requirements:
Ability to work in a fast-paced environment while maintaining strong attention to detail
Passion for food, beverage, and hospitality
Strong communication and interpersonal skills
Fluency in reading, writing, and spoken English is required
Previous experience in Food & Beverage or hospitality is a plus
Knowledge of Food & Beverage service standards is preferred
Nice to have:
Previous experience in Food & Beverage or hospitality
Knowledge of Food & Beverage service standards
What we offer:
Lucrative salary
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace