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Entry level position in Food & Beverage Service. Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Job Responsibility
Executes all tasks assigned by his/her superiors
Demonstrates a high degree of standards awareness
promotes teamwork and acts as role model
Attends all scheduled training sessions
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers
lives the Golden Rule
Prepares mise-en-place
sets up and clears tables in the work area
Maintains high standards of hygiene and orderliness
Provides genuine hospitality and recognition, acts as host/hostess in the work area
Promotes hotel services and products
Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner
Possesses a high degree of product knowledge and relevant technical skills
Keeps abreast of events in the hotel
Anticipates guest needs, offers suggestions and ascertains satisfaction
Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur
Adheres to the hotel's code of conduct and grooming & hygiene standards
Is seen as working hands-on, assists colleagues in crunch times
Walks the talk
Actively participates in briefings and meetings
Maintains a clean and orderly work area and promotes a safe working environment
Performs any additional duties as assigned
Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
Is highly sensitive to guest preferences
assists in compiling guest history
offers a special service touch when an opportunity is presented
Requisitions supplies according to established procedures
Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner
Requirements
Has 1-2 years of relevant experience in 5 star hotels/resorts or reputable standalone restaurants
Possesses excellent English, math and psychometric abilities
Possesses aptitude and upward mobility
Technical education in Hospitality Management is preferred
Basic wine knowledge preferred
Nice to have
Technical education in Hospitality Management is preferred