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Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
Job Responsibility:
Wash, mop, and clean the pool deck
Promote a fun and relaxing atmosphere for guests
Observe activity in the recreational facility and respond appropriately in emergencies
Promote the rules and regulations of the recreation facility
Be aware of unsafe situations and inform supervisor
Provide assistance to injured guests until emergency services arrive
Obtain, fold, and stack towels according to company procedures
Report accidents, injuries, and unsafe conditions
Complete safety training and certifications
Follow company policies and procedures
Ensure uniform and appearance is professional
Maintain confidentiality
Protect company assets
Welcome and acknowledge all guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak using clear professional language
Develop positive working relationships
Comply with quality standards
Read and verify information in various formats
Visually inspect tools and equipment
Enter work-related information using computers
Move, lift, carry objects up to 25 pounds
Manipulate objects requiring fine motor skills
Move over uneven surfaces and stairs
Reach overhead and below knees
Perform other reasonable duties as requested
Requirements:
High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
CPR Certification
First Aid Certification
Fitness Equipment certification
Any certification or training required by local and state agencies