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Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
Job Responsibility:
Wash, mop, and clean the pool deck
Promote a fun and relaxing atmosphere for guests
Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency
Promote the rules and regulations of the recreation facility
Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager
Provide assistance to injured guests until the arrival of emergency medical services
Obtain, fold, and stack towels according to company procedures
Report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
Follow company policies and procedures
ensure uniform and personal appearance is clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Visually inspect tools, equipment, or machines
Enter and locate work-related information using computers and/or point of sale systems
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested
Requirements:
High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
CPR Certification
First Aid Certification
Fitness Equipment certification
Any certification or training required by local and state agencies
Nice to have:
Previous Related Work Experience Preferred, Especially In Luxury Hospitality