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We are looking for a friendly and attentive individual to help maintain a clean, safe, and welcoming water feature area. In this role, you will greet and assist guests with general enquiries, manage the distribution and collection of towels, and ensure the space remains tidy, well-presented, and organised at all times. You will stay aware of your surroundings to identify and report any health and safety concerns or maintenance issues, while supporting a food and glass free environment. You will also politely guide guests on area guidelines when needed, helping to create a positive and enjoyable experience for everyone.
Job Responsibility:
Greet and assist guests with general enquiries
Manage the distribution and collection of towels
Ensure the space remains tidy, well-presented, and organised at all times
Stay aware of your surroundings to identify and report any health and safety concerns or maintenance issues
Support a food and glass free environment
Politely guide guests on area guidelines when needed
Requirements:
Ability to work on your own initiative and manage tasks independently
Self-motivated with a proactive approach to maintaining standards
Reliable and punctual with a strong sense of responsibility
Friendly and approachable with good customer service skills
Strong attention to detail and cleanliness
Ability to remain observant and respond appropriately to issues
Confident in communicating with guests and enforcing guidelines politely
Physically able to be on your feet for extended periods
What we offer:
Exclusive staff rates
Biannual socials
Estelleversary surprises
Colleague spaces stocked with food and drinks
Meals during shift
Cycle to Work scheme
Pension, health cash plan and life assurance schemes
Colleague Forums and Sustainability Committees
Recommend-a-friend bonus scheme
Uniform provided, cleaned, and pressed
Onsite seamstresses
Inclusion in service charge scheme (estimated £3,000 annually for full-time employees)