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The Four Seasons Resort Hualalai is looking for a Pool and Beach Server who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Pool and Beach Servers have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.
Job Responsibility:
Proactively greet guests, drop off a QR code/menu, introduce yourself and inform them that you will be taking care of them for the day
Accurately describe your pool’s hours of service, offerings, and specials of the day
Describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s origin, taste and preparation methods
Communicate guest orders including any special needs or requests to the kitchen/ bar using the resorts Micros
Coordinate food & beverage timings and deliver items within the proper timing standards
Ensure proper quality of orders by checking on previously delivered items
Anticipate guest needs and offer suggestions that will enhance their experience
Respond to guest requests and concerns urgently and appropriately
Manage designated section and continuously checking in with guests to ensure satisfaction
Detail your area daily to ensure your space is clean and organized as well as ensuring the area is fully stocked with necessary inventory
Properly and accurately close guest checks
process cash and credit card payments
properly settle voided checks and complimentary meals
Complete closing paperwork and accurately tip out the appropriate food runner and bar staff
Ensure every interaction is a Forbes 5 Star experience
Learn and maintain our Pool and Beach 38 Forbes standards
Successfully working as a team to ensure guest experience is a priority
You will be working in an active outdoor environment, so you must be able to stand for long periods of time
Requirements:
Three to twelve months of restaurant, food and beverage, or equivalent experience is required
Must possess legal work authorization in United States
Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage
Weekend & Holiday availability required
What we offer:
An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana