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Polish Speaking Customer Service Representative - Foundever®. Work from Home, UK-based only. Basic Salary: £24,784.50 per annum, paid monthly. Working Hours: Monday to Friday, various shift patterns from 04:00 to 18:00 (no weekends!). Contract Type: Permanent, full-time (37.5 hours per week). Start Date: ASAP. As a Customer Service Representative with Foundever®, you’ll deliver professional, timely, and accurate support for our client, Citibank Real Estate Services (RES).
Job Responsibility
deliver professional, timely, and accurate support for our client, Citibank Real Estate Services (RES)
using telephone and email, effectively use your excellent customer service skills to assist Citibank employees with their facilities related requests and advise them on procedure to give the best resolution
work as part of a multilingual team, using your Polish and English language skills to support customers
play an integral role in delivering a superior customer service experience through various channels
respond to enquiries by phone and email in both Polish and English, ensuring care and efficiency and within the given timescales
develop and maintain a full knowledge of Client products and services
take responsibility to investigate and track cases or escalate to a senior member of staff as required
ensure that cases and calls are logged in accordance with Client and Foundever® guidelines and procedures
consult product manuals and knowledge bases, advising customers of appropriate options and solutions
act as a representative for the company, providing first class support
provide feedback upon resolving incidents by looking at the root cause of the issue and suggest process/procedure improvements where possible
Requirements
Excellent communication skills (verbal and written) to a fluent standard of English and Polish, with an ability to personalise communications
Previous customer service experience in a contact centre is highly advantageous, however full training will be given
Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
Strong organisational skills with the ability to prioritise tasks
Good computer literacy with working knowledge of Microsoft Office
Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience
Self motivated and proactive, must be prepared to investigate and liaise with internal and external operations to resolve cases.