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Polish Speaking Customer Service Representative

United Kingdom, Work from Home, UK-based only 24784.50 GBP / Year · Job Posted June 09, 2026
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Job Description

Polish Speaking Customer Service Representative - Foundever®. Work from Home, UK-based only. Basic Salary: £24,784.50 per annum, paid monthly. Working Hours: Monday to Friday, various shift patterns from 04:00 to 18:00 (no weekends!). Contract Type: Permanent, full-time (37.5 hours per week). Start Date: ASAP. As a Customer Service Representative with Foundever®, you’ll deliver professional, timely, and accurate support for our client, Citibank Real Estate Services (RES).

Job Responsibility

  • deliver professional, timely, and accurate support for our client, Citibank Real Estate Services (RES)
  • using telephone and email, effectively use your excellent customer service skills to assist Citibank employees with their facilities related requests and advise them on procedure to give the best resolution
  • work as part of a multilingual team, using your Polish and English language skills to support customers
  • play an integral role in delivering a superior customer service experience through various channels
  • respond to enquiries by phone and email in both Polish and English, ensuring care and efficiency and within the given timescales
  • develop and maintain a full knowledge of Client products and services
  • take responsibility to investigate and track cases or escalate to a senior member of staff as required
  • ensure that cases and calls are logged in accordance with Client and Foundever® guidelines and procedures
  • consult product manuals and knowledge bases, advising customers of appropriate options and solutions
  • act as a representative for the company, providing first class support
  • provide feedback upon resolving incidents by looking at the root cause of the issue and suggest process/procedure improvements where possible

Requirements

  • Excellent communication skills (verbal and written) to a fluent standard of English and Polish, with an ability to personalise communications
  • Previous customer service experience in a contact centre is highly advantageous, however full training will be given
  • Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
  • Strong organisational skills with the ability to prioritise tasks
  • Good computer literacy with working knowledge of Microsoft Office
  • Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
  • Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
  • Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience
  • Self motivated and proactive, must be prepared to investigate and liaise with internal and external operations to resolve cases.

What we offer

  • Employee recognition platform
  • progression opportunities
  • an award-winning culture

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