Policy Service Specialist Job at Robert Half (Las Vegas)

Policy Service Specialist

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

4-Year College Degree
Prior experience in customer service, customer support, or a related client-facing role, preferably within insurance or financial services
Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel
Comfort using CRM systems like Salesforce and other computer-based tools to manage client and case information
Strong verbal and written communication skills with the ability to interact professionally and empathetically with clients and business partners
High attention to detail and the ability to manage administrative work accurately while handling multiple tasks
Adaptability, sound judgment, and a willingness to learn new processes in a changing environment
A proactive and dependable approach to work, with the ability to take direction and contribute effectively to team objectives

Job Responsibility

Keep clients informed by providing timely updates on application progress and maintaining regular communication with insurance carriers to move cases forward
Review new leads and policy submissions carefully, verify information for accuracy, and complete follow-up tasks needed to support efficient processing
Respond to client questions with patience and professionalism, resolve service-related concerns, and deliver a positive customer experience
Use Microsoft Outlook, Word, Excel, and CRM tools to organize records, document activity, monitor status changes, and prepare basic tracking information
Maintain precise and current account details by entering, updating, and checking data with a strong focus on accuracy
Adjust quickly to changing workloads, shifting priorities, and additional assignments that support team goals and operational needs
Partner with internal teams and external carriers to ensure communications are clear, timely, and aligned with service expectations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Associate Specialist Service Operations (Service Desk)

Our ServiceDesk in Montreal is a key pillar in enabling our customer to maximize...

Location

Canada , Montreal

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Proven experience in telecommunications in large scale
Proven experience in a customer service role, preferably in a technical support or service desk environment
Commitment to continuous learning and staying updated with industry trends and best practices
Fluent in English - verbal and written communication skills
Customer service orientation with the ability to communicate technical topics
Strong time management and multitasking abilities to handle multiple customer inquiries simultaneously in a fast-paced environment
Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage
Strong documentation skills to accurately record customer interactions and resolutions
Ability to work both independently and collaboratively in a team-oriented environment
Adaptability, resilience, and a positive attitude towards handling challenging customer situations

Job Responsibility

Execute Standard Operating Procedures related to the management of incidents and requests. Emphasis will be placed on the management of standard/documented incident management such as those related to our global VHF network or basic requests
Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders
Document all actions in accordance with standard company policies and procedures
Collaborate with vendors and service providers, such as Field Representatives, to address incidents, ensuring effective communication and prompt resolution
Use various tools to monitor, remediate and manage any ticket assigned

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

New

Customer Service Specialist III - Senior Center

Be the friendly face of Boise Parks and Recreation! In this customer-focused rol...

Location

United States , Boise

Salary:

17.53 - 20.81 USD / Hour

City of Boise

Expiration Date

July 13, 2026

Requirements

High school diploma or equivalent and four years of experience performing administrative or customer service support duties in a departmental or operational group
Valid state-issued driver's license
Knowledge of: Supervisory principles and practices
Basic accounting, including cash handling and monetary reconciliations, basic bookkeeping and filing practices
Business office and telephone etiquette and equipment
General office practices and procedures
Business English (grammar, punctuation and spelling)
General customer service techniques
Computer usage including related software
Ability to: Supervise a diverse group of people

Job Responsibility

Handles complex issues and problems and refers only the most complex issues to higher-level staff
Is capable of performing all duties of a Customer Service Specialist I and II, and provides leadership, coaching, and/or mentoring to a subordinate group, as needed
Greets and receives customers
Processes customer registrations and answers recreation questions
Schedules facility use and various recreational programs or activities
Manages the attendance of activities through sign-up spreadsheets, payment of activities and tracking of actual attendance
Enters reservation information into a database and tracks accordingly
Adjusts customer balances
Maintains mailing lists, generates reports and tracks other information, such as program rosters, facility reservation calendars and financial reports on an annual and monthly basis
Performs system management functions for the department's database software

What we offer

Zero-cost premium medical coverage for you and your family (an estimated $10,000 - 20,000 value)
PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
10 weeks paid parental leave
$500 annual wellbeing incentive
Tuition reimbursement and free local bus pass
Basic life and long-term disability insurance at no cost

Fulltime

New

Remote Bilingual Customer Service Specialist

Job details summary. Ottawa, Ontario. $21.63 per hour. Contract. Job category: c...

Location

Canada , Ottawa

Salary:

21.63 USD / Hour

Randstad

Expiration Date

August 08, 2026

Requirements

Exceptional oral and written proficiency in both French and English is mandatory. You must be able to explain complex financial directives clearly in both languages
At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking was key
This role requires English proficiency to serve our national/international clientele and collaborate with stakeholders outside of Quebec and across Canada
To meet federal government security standards, you must have maintained continuous residency in Canada for the past 5 years (since March 2021)
High computer literacy. You are comfortable navigating up to 4 different systems simultaneously while engaging with a client
Ability to maintain high productivity and attention to detail during peak relocation seasons
Have status to work in Canada at the time of application
Successfully complete the enhanced government screening process
Pass a criminal background check
Pass a credit check

Job Responsibility

Main point of contact for members across phone, email, chat, and video, providing a warm and professional experience for every relocating member
Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies to ensure peace of mind
Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy
Navigate and interpret the Canadian Forces Relocation Directive. You will be the expert voice translating policy into actionable advice

What we offer

Competitive Compensation: A stable base rate of $21.63/hour with scheduled room to grow
Tiered Career Growth: Enter at Level I with structured, internal pathways to advance to Level II and Level III (accompanied by clear salary increases) as you master new skills
Future Reviews: Compensation is reviewed cyclically to ensure rates remain highly competitive in the regional market
Expert Directive Training: Deep-dive, paid training into the CAFRD directive—giving you an industry-recognized specialty
Mission-Driven Purpose: Directly support Canadian Armed Forces members and their families through vital life changes
Paid Training: 3-4 weeks (8:00 AM to 5:00 PM)

Fulltime

Bilingual Customer Service Specialist – Relocation

Moving is one of life’s most significant stressors, but for the members of the C...

Location

Canada , Ottawa

Salary:

21.63 CAD / Hour

Randstad

Expiration Date

August 13, 2026

Requirements

Exceptional oral and written proficiency in both French and English is mandatory. You must be able to explain complex financial directives clearly in both languages
To meet federal government security standards, you must have maintained continuous residency in Canada for the past 5 years (since juin 2021)
At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking and empathy were key
High computer literacy. You are comfortable navigating up to 4 different systems simultaneously while engaging with a client
Full-time, temporary with a strong possibility of permanent transition based on performance

Job Responsibility

Act as the dedicated, omni-channel point of contact (phone, email, chat, video), providing a warm and professional experience for relocating members
Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies
Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy
Navigate, interpret, and translate the complex Canadian Forces Relocation Directive (CAFRD) into actionable, easy-to-understand advice

What we offer

Competitive Compensation: A stable hourly rate of $21.63/hour with room to grow
Tiered Career Growth: Entry at Level I with structured pathways to advance to Level II and III (accompanied by compensation increases) as you master new skills
Expert Training: Deep-dive, paid training into the CAFRD directive—an industry-recognized expertise
Great Schedule: Consistent Monday to Friday scheduling with no weekend requirements (monthly rotational shifts between 8:00 AM and 8:00 PM)
Mission-Driven Work: Directly support Canadian Armed Forces members and their families during major life transitions

Fulltime

Retail Service Specialist

The Retail Service Specialist will support the Store Manager and Assistant Manag...

Location

United States , Waynesboro

Salary:

Not provided

O'Reilly Auto Parts

Expiration Date

Until further notice

Requirements

Strong communication skills
Ability to obtain RSS Certification

Job Responsibility

Lead store team members in providing excellent customer service to retail and professional customers
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure telephone is answered according to company policy
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area

What we offer

Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

Fulltime

Retail Service Specialist

The Retail Service Specialist will support the Store Manager and Assistant Manag...

Location

United States , Somersworth

Salary:

Not provided

O'Reilly Auto Parts

Expiration Date

Until further notice

Requirements

Strong communication skills
Ability to obtain RSS Certification

Job Responsibility

Lead store team members in providing excellent customer service to retail and professional customers
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs
Ensure telephone is answered according to company policy
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed
Ensure special orders and outside purchases are handled efficiently and according to procedure
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned
Ensure team members are adhering to the posted work schedule
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits

What we offer

Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth

Fulltime

Hr Service Specialist

As a HR Service Specialist, you will play a pivotal role in providing essential ...

Location

United States , California

Salary:

51948.00 - 72180.00 USD / Year ▼

24 Hour Fitness

Expiration Date

Until further notice

Requirements

Knowledge of human resources practices, methods, and processes
1+ years of HR experience, preferably in a shared services or generalist role
Solid understanding of HR principles, practices, and employment laws
Proficiency in HRIS systems and MS Office Suite (Word, Excel, PowerPoint)
Strong attention to detail and accuracy in data management and reporting
Excellent verbal and written communication skills, with the ability to effectively communicate complex information to team members at all levels
Strong customer service orientation and ability to build rapport and effective relationships with team members and stakeholders
Ability to handle multiple priorities and work in a fast-paced, dynamic environment
Demonstrated problem-solving and decision-making skills
Strong organizational and time management abilities

Job Responsibility

Respond to employee inquiries and tickets related to HR policies, benefits, systems, and general HR information in a timely and professional manner
Provide administrative support to the HR team, including data entry, filing, and document management
Assist with the hiring and onboarding process by ensuring new hire paperwork, processing, and verifying employment eligibility support is provided
Maintain accurate and up-to-date employee records in the HRIS system
Process employee status changes, such as promotions, transfers, and terminations, ensuring compliance with company policies and procedures
Collaborate with payroll to ensure accurate and timely processing of employee data
Coordinate and schedule HR-related meetings, interviews, and training sessions
Assist with HR projects, such as employee engagement initiatives, performance management, and HR policy updates
Maintain a high level of confidentiality and handle sensitive employee information with discretion
Stay updated on HR best practices and industry trends to contribute to process improvements and efficiency

What we offer

Paid time off
Medical and dental coverage
401k with match for qualifying positions
Free gym membership
Discounts on products and personal training
Employee Resource Groups
Group life and accident insurance
Employee Assistance Program (EAP)
Basic Group Live and AD&D Insurance ($10,000)
401k Savings and Investment Plan

Fulltime

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Policy Service Specialist

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Requirements

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