Policy, Process & Communications Coordinator

Help us deliver a better tomorrow. Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. About the opportunity As a Policy, Process & Communications Coordinator, you will play a key role in supporting the development, refinement and communication of processes for Last Mile operations. Working closely with the Policy, Process & Communications team, you will assist in drafting clear and effective process documentation, while helping to identify, review and update existing materials to ensure consistency across a national Last Mile framework. You will also contribute to the continuous improvement of documentation by supporting the revision or decommissioning of outdated content. In this role, you will help maintain and enhance digital communication platforms, including SharePoint sites, ensuring information is accessible, current and easy to navigate for team members. This position requires a high level of attention to detail, a solid understanding of governance principles and strong written communication skills. You will have the ability to translate complex information into simple, user-friendly content that supports operational clarity and consistency.