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Policy Operations Coordinator

United States, New Holland · Job Posted April 27, 2026
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Job Description

Our client is seeking a reliable and detail-focused Policy Operations Coordinator in New Holland, PA to support internal policy administration and customer service workflows. This role will focus on processing policy activity, maintaining accurate records, and supporting communication with internal and external partners.

Job Responsibility

  • Process new business, renewals, updates, and terminations within internal systems
  • Review and verify policy information for accuracy and completeness
  • Support basic rating and premium-related transactions for existing accounts
  • Respond to routine inquiries from partners and customers related to policy servicing
  • Prepare and distribute standard correspondence and documentation
  • Coordinate tasks across internal teams to support timely processing
  • Request and manage supporting reports and documentation as needed
  • Handle incoming and outgoing mail, scanning, and document organization
  • Participate in quality checks to ensure compliance with internal procedures
  • Assist with additional operational or administrative needs as assigned

Requirements

  • Previous experience in administrative support, office coordination, or a similar business support role
  • Strong data entry skills with the ability to maintain accuracy while handling a steady volume of transactions
  • Background in customer service, including clear and detail-oriented communication by phone, email, and written correspondence
  • Organized approach to document control, task management, and prioritizing multiple assignments
  • Proficiency in standard office procedures, including mail handling, scanning, and record maintenance

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

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