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techUK Logo techUK · Consulting

Policy Manager – Digital Commerce & Consumer Policy

United Kingdom, London Employment contract 33000.00 - 43000.00 GBP / Year · Job Posted May 16, 2026
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Job Description

The Policy Manager will lead and support techUK’s work on the regulation of online marketplaces, e‑commerce platforms and the sale of digital content and digital services. This includes business‑to‑consumer (B2C) marketplaces, consumer‑to‑consumer (C2C) platforms, social and peer‑to‑peer marketplaces and direct providers of digital content and digital services.

Job Responsibility

  • Lead techUK’s policy work on online marketplace regulation, including consumer rights, product safety, online fraud and scams, platform liability, illegal and unsafe goods, and enforcement mechanisms
  • Monitor, analyse and respond to UK legislative and regulatory developments affecting online marketplaces and providers of digital content and digital services
  • Develop evidence based policy positions that reflect the diversity of techUK’s membership
  • Contribute to techUK’s wider work on tackling online fraud and scams
  • Draft consultation responses, policy briefings, reports, position papers and parliamentary submissions
  • Engage with government departments, regulators and enforcement bodies, and parliamentarians to influence policy development
  • Convene and manage member working groups and forums focused on online marketplaces, consumer protection and e‑commerce regulation
  • Act as a trusted policy lead for members, providing clear guidance on regulatory developments and emerging risks
  • Balance and broker consensus across members with differing business models, sizes and risk profiles
  • Identify emerging policy issues affecting online marketplaces and the provision of digital content and digital services
  • Build and maintain strong relationships with policymakers, regulators, consumer bodies and other trade associations
  • Represent techUK and its members at external events, roundtables, conferences and meetings
  • Support techUK’s communications and public affairs activity, including media briefings and thought leadership
  • Work closely with colleagues across techUK to ensure coherent and joined up policy positions
  • Contribute to wider techUK initiatives where online marketplaces intersect with other policy areas.

Requirements

  • Proven experience building relationships with stakeholders, developing workplans and delivering to deadlines
  • Intellectually curious and able to demonstrate experiences of having to learn quickly and distil complex issues into clear concise information
  • A strong understanding and interest in the UK policy and political landscape
  • A solid grasp of the workings of Whitehall and UK Parliamentary process.

Nice to have

  • Proven track record of coordinating events
  • An understanding of the role of trade bodies
  • Comfortable working with complex regulatory areas, sensitive subjects and controversial issues
  • Experience presenting and speaking in public forums.

What we offer

  • discretionary bonus
  • comprehensive benefits
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